S
Read full Serena and Lily reviews Serena and Lily
Furniture Brand
4.2
44 approved reviews
Serena and Lily vs Made Goods: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Made Goods
Furniture Brand
4.5
354 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Serena and Lily | 4.2 | 44 | 55% | 5% | Product quality, Delivery, Website ordering experience | View reviews |
| Made Goods | 4.5 | 354 | 65% | 1% | Website ordering experience, Product quality, Delivery | View reviews |
Rating comparison
Serena and Lily
5-star55%
4-star23%
3-star11%
2-star7%
1-star5%
Made Goods
5-star65%
4-star20%
3-star12%
2-star2%
1-star1%
What customers mention
Delivery mentions
23 reviews
151 reviews
Product quality mentions
39 reviews
174 reviews
Customer service mentions
4 reviews
57 reviews
Returns/refunds mentions
1 reviews
17 reviews
Complaint signals
5 reviews
11 reviews
Delivery feedback comparison
Delivery is mentioned in 23 approved reviews for Serena and Lily and 151 approved reviews for Made Goods. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 39 approved reviews for Serena and Lily and 174 approved reviews for Made Goods. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 4 approved reviews for Serena and Lily and 57 approved reviews for Made Goods. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
EE
Eleanor E.
Good look but a bit flimsy
The chair has a nice design and fits well in my living room. However, the material feels a bit thin and I’m not sure how durable it will be long term. Assembly was straightforward though, which was a plus.
BP
Benjamin Parker
Verified customer
Exactly the aesthetic we wanted
Our interior designer recommended Made Goods for the living room and decided to order the console table. Delivery arrived carefully packaged without any damage. It completely changed the atmosphere of the room.
EE
Emily Evans
Verified customer
Exactly the aesthetic we wanted
I originally found this collection through Instagram and decided to order the woven bench. It completely changed the atmosphere of the room. Assembly was straightforward and didn’t take long. The craftsmanship genuinely feels more premium than many other online furniture brands.
IM
Isabella Miller
Verified customer
Absolutely stunning
I am so happy with my purchase from Serena and Lily. The quality is exceptional and it looks even better in person than it did online.
JM
James Murphy
Verified customer
Beautiful statement piece
We recently moved into a new apartment and needed statement pieces and decided to order the mirror frame. It fits perfectly with our neutral interior theme. The detailing looked much more refined than most furniture stores.
JW
James Williams
Verified customer
Great quality, slightly slow shipping
The furniture is beautiful and well-made. It took a bit longer to arrive than expected, but the wait was worth it for this quality.
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