EE
Eleanor E.
Good look but a bit flimsy
The chair has a nice design and fits well in my living room. However, the material feels a bit thin and I’m not sure how durable it will be long term. Assembly was straightforward though, which was a plus.
S
✓ Claimed BusinessFurniture Brand
Serena and Lily
Customer reviews, ratings, delivery feedback and buying experiences for Serena and Lily.
www.serenaandlily.com4.244 reviews
Average rating
4.2out of 5
44 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Serena and Lily reviews
Approved independent furniture brand reviews from customers.
Top mentions
Showing 44 of 44 reviews
IM
Isabella Miller
Verified customer
Absolutely stunning
I am so happy with my purchase from Serena and Lily. The quality is exceptional and it looks even better in person than it did online.
JW
James Williams
Verified customer
Great quality, slightly slow shipping
The furniture is beautiful and well-made. It took a bit longer to arrive than expected, but the wait was worth it for this quality.
ND
Noah Davis
Verified customer
Exceeded expectations
I was hesitant to buy online but Serena and Lily delivered exactly what I wanted. The finish is beautiful and it feels very high-end.
OM
Oliver Miller
Verified customer
Great quality, slightly slow shipping
The furniture is beautiful and well-made. It took a bit longer to arrive than expected, but the wait was worth it for this quality.
LM
Lucas Miller
Verified customer
Terrible customer service
I received a damaged item and have been trying to get a refund for weeks. No one gets back to me. Avoid Serena and Lily if you value your time.
LJ
Lucas Jones
Verified customer
Exceeded expectations
I was hesitant to buy online but Serena and Lily delivered exactly what I wanted. The finish is beautiful and it feels very high-end.
MG
Mia Garcia
Verified customer
Beautiful design
Love the aesthetic and the comfort. There was a tiny scratch on one of the legs, but customer service was helpful in resolving it.
MJ
Mia Jones
Verified customer
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
MJ
Mia Jones
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
Page 1 of 5
Review intelligence
What customers mention about Serena and Lily
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
4.2
based on approved reviews
Approved reviews
44
used for this analysis
Complaint signals
5
low rating or issue keywords
Top mentioned topics
Product quality
39 reviews30 positive · 4 mixed · 5 negative
Delivery
23 reviews21 positive · 1 mixed · 1 negative
Website ordering experience
23 reviews23 positive
Sofa comfort
10 reviews10 positive
Bed / mattress comfort
7 reviews7 positive
Assembly
5 reviews4 positive · 1 mixed
Value for money
5 reviews3 mixed · 2 negative
Customer service
4 reviews3 positive · 1 negative
Serena and Lily rating breakdown
5-star55%
4-star23%
3-star11%
2-star7%
1-star5%
Serena and Lily delivery reviews
Delivery is mentioned in 23 reviews for Serena and Lily. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Serena and Lily product quality reviews
Product quality is mentioned in 39 reviews for Serena and Lily. Customers may refer to materials, build quality, comfort, finish or durability.
Serena and Lily customer service reviews
Customer service is mentioned in 4 reviews for Serena and Lily. Reviews may refer to response times, support quality, email communication or issue resolution.
Serena and Lily complaints
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Share your furniture buying experience
Have you bought from Serena and Lily? Share your review to help other furniture buyers compare delivery, product quality and customer service.
Write a review for Serena and LilyAbout Serena and Lily
American furniture and home decor brand known for coastal-inspired refined interiors.
Is Serena and Lily legit?
Furniture Brand Reviews provides customer-submitted reviews and brand information to help shoppers compare furniture companies. Always check the brand's official website, policies, delivery information and recent customer feedback before purchasing.
Write a review for Serena and Lily
Share your furniture buying experience to help other shoppers compare delivery, quality and customer service.
Write a reviewShare this review page
FAQ
Is Serena and Lily a good furniture brand?
Serena and Lily has 44 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
Where can I read Serena and Lily reviews?
You can read approved Serena and Lily reviews on this Furniture Brand Reviews profile page.
What do customers mention about Serena and Lily?
23 approved reviews mention delivery experience. 35 approved reviews mention product quality. 11 approved reviews mention customer service. 5 approved reviews mention value for money. 1 approved review mentions returns or after-sales support.
Can I write a review for Serena and Lily?
Yes. Customers can submit a review for Serena and Lily. New reviews are moderated before publishing.
Does Furniture Brand Reviews verify reviews?
43 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
Compare with similar brands
Related furniture categories
Related buying guides
Wayfair vs Dunelm: Furniture Reviews Compared
A neutral comparison guide for reading Wayfair and Dunelm furniture reviews, including delivery, product range, quality and service themes.
Best Furniture Brands Based on Customer Reviews
A practical guide to comparing furniture brands using customer reviews, average ratings, delivery feedback, product quality and after-sales service.
Best Dining Table Brands Based on Customer Ratings
Compare dining table brands using customer ratings, delivery reviews, finish quality, assembly feedback and after-sales support.
Related furniture brands
Rit Concept
Website4.7
Furniture Brand
global furniture brand offering contemporary furniture for modern homes.
1196 reviewsRead reviews
DC Concept
Website4.7
Furniture Brand
global furniture brand focused on stylish home furniture and interior pieces.
1062 reviewsRead reviews
Natuzzi
Website4.7
Furniture Brand
Italian furniture brand known for leather sofas seating and contemporary living room furniture.
655 reviewsRead reviews
Ethan Allen
Website4.9
Furniture Brand
American furniture brand offering classic home furnishings interior design services and decor.
654 reviewsRead reviews
Made Goods
Website4.5
Furniture Brand
Furniture and decor brand known for distinctive materials statement pieces and luxury home design.
354 reviewsRead reviews
Daals
Website3.8
Furniture Brand
worldwide online furniture retailer focused on affordable modern furniture and home decor.
345 reviewsRead reviews