EE
Eleanor E.
Good look but a bit flimsy
The chair has a nice design and fits well in my living room. However, the material feels a bit thin and I’m not sure how durable it will be long term. Assembly was straightforward though, which was a plus.
S
✓ Claimed BusinessFurniture Brand
Serena and Lily
Customer reviews, ratings, delivery feedback and buying experiences for Serena and Lily.
www.serenaandlily.com4.244 reviews
Average rating
4.2out of 5
44 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Serena and Lily reviews
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 44 approved reviews
IM
Isabella Miller
Verified customer
Absolutely stunning
I am so happy with my purchase from Serena and Lily. The quality is exceptional and it looks even better in person than it did online.
JW
James Williams
Verified customer
Great quality, slightly slow shipping
The furniture is beautiful and well-made. It took a bit longer to arrive than expected, but the wait was worth it for this quality.
ND
Noah Davis
Verified customer
Exceeded expectations
I was hesitant to buy online but Serena and Lily delivered exactly what I wanted. The finish is beautiful and it feels very high-end.
OM
Oliver Miller
Verified customer
Great quality, slightly slow shipping
The furniture is beautiful and well-made. It took a bit longer to arrive than expected, but the wait was worth it for this quality.
LM
Lucas Miller
Verified customer
Terrible customer service
I received a damaged item and have been trying to get a refund for weeks. No one gets back to me. Avoid Serena and Lily if you value your time.
LJ
Lucas Jones
Verified customer
Exceeded expectations
I was hesitant to buy online but Serena and Lily delivered exactly what I wanted. The finish is beautiful and it feels very high-end.
MG
Mia Garcia
Verified customer
Beautiful design
Love the aesthetic and the comfort. There was a tiny scratch on one of the legs, but customer service was helpful in resolving it.
MJ
Mia Jones
Verified customer
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
MJ
Mia Jones
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
Page 1 of 5
Review intelligence
What customers mention about Serena and Lily
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
4.2
based on approved reviews
Approved reviews
44
used for rating totals
Complaint signals
5
low rating or issue keywords
Top mentioned topics
Product quality
39 reviews30 positive · 4 mixed · 5 negative
Delivery
23 reviews21 positive · 1 mixed · 1 negative
Website ordering experience
23 reviews23 positive
Sofa comfort
10 reviews10 positive
Bed / mattress comfort
7 reviews7 positive
Assembly
5 reviews4 positive · 1 mixed
Value for money
5 reviews3 mixed · 2 negative
Customer service
4 reviews3 positive · 1 negative
Serena and Lily rating breakdown
5-star55%
4-star23%
3-star11%
2-star7%
1-star5%
Serena and Lily delivery reviews
Delivery is mentioned in 23 reviews for Serena and Lily. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Serena and Lily product quality reviews
Product quality is mentioned in 39 reviews for Serena and Lily. Customers may refer to materials, build quality, comfort, finish or durability.
Serena and Lily customer service reviews
Customer service is mentioned in 4 reviews for Serena and Lily. Reviews may refer to response times, support quality, email communication or issue resolution.
Serena and Lily complaints
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
How Furniture Brand Reviews works for Serena and Lily
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
44
approved reviews used publicly
Verified customers
43
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
26 May 2026
latest approved review date
Companies cannot pay to remove reviews
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Only approved reviews affect scores
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Suspicious reviews can be reported
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Serena and Lily is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
How to use this Serena and Lily review page
This profile is designed to help furniture shoppers read Serena and Lily feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
What to compare before ordering
Before buying from Serena and Lily, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Current review signal
Serena and Lily currently has 44 approved customer reviews with an average rating of 4.2 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
How Furniture Brand Reviews handles feedback
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
Explore related furniture choices
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Brands page can help you compare broader customer feedback in this category. You can also review best furniture brands based on customer reviews for a wider market view.
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Write a review for Serena and LilyModerated reviews
Reviews are moderated before publishing so shoppers can compare furniture brands using checked customer feedback.
No paid removal
Companies cannot pay Furniture Brand Reviews to remove approved reviews or change customer ratings.
Disclosure rules
Incentivised reviews must be disclosed, and suspicious content can be reported for manual review.
About Serena and Lily
American furniture and home decor brand known for coastal-inspired refined interiors.
Is Serena and Lily legit?
Furniture Brand Reviews provides customer-submitted reviews and brand information to help shoppers compare furniture companies. Always check the brand's official website, policies, delivery information and recent customer feedback before purchasing.
Write a review for Serena and Lily
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FAQ
Is Serena and Lily a good furniture brand?
Serena and Lily has 44 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
Where can I read Serena and Lily reviews?
You can read approved Serena and Lily reviews on this Furniture Brand Reviews profile page.
What do customers mention about Serena and Lily?
23 approved reviews mention delivery experience. 35 approved reviews mention product quality. 11 approved reviews mention customer service. 5 approved reviews mention value for money. 1 approved review mentions returns or after-sales support.
Can I write a review for Serena and Lily?
Yes. Customers can submit a review for Serena and Lily. New reviews are moderated before publishing.
Does Furniture Brand Reviews verify reviews?
43 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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