S
Read full swiveluk reviews swiveluk
Furniture brand
1.0
1 approved review
swiveluk vs Ethan Allen: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Ethan Allen
Furniture Brand
4.9
654 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| swiveluk | 1.0 | 1 | 0% | 100% | Bed / mattress comfort, Customer service, Delivery | View reviews |
| Ethan Allen | 4.9 | 654 | 96% | 2% | Product quality, Delivery, Website ordering experience | View reviews |
Rating comparison
swiveluk
5-star0%
4-star0%
3-star0%
2-star0%
1-star100%
Ethan Allen
5-star96%
4-star0%
3-star0%
2-star2%
1-star2%
What customers mention
Delivery mentions
1 reviews
350 reviews
Product quality mentions
0 reviews
449 reviews
Customer service mentions
1 reviews
134 reviews
Returns/refunds mentions
0 reviews
0 reviews
Complaint signals
1 reviews
25 reviews
Delivery feedback comparison
Delivery is mentioned in 1 approved reviews for swiveluk and 350 approved reviews for Ethan Allen. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 0 approved reviews for swiveluk and 449 approved reviews for Ethan Allen. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 1 approved reviews for swiveluk and 134 approved reviews for Ethan Allen. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
J
Judian
159 days to receive my sofa — and that wasn’t even the worst part.
I’m giving 1 star, only because a 0-star option doesn’t exist. According to James, 99% of customers don’t experience this. So if you’re not in the “lucky 1%,” this review may not apply to you — though I strongly suggest reading reviews carefully before ordering. I placed my order on 31 Aug 2025 with an original delivery date of 2 Nov 2025, timed perfectly with the completion of my newly built, completely unfurnished flat. My sofa finally arrived on 5 Feb 2026 — 159 days after ordering and 95 days late — and only after relentless chasing and pressure on my part. At one point, James even asked me to contact the courier myself just to get delivery arranged. Over the months, I was given a rotating list of explanations: a cyber attack on the website, US–China trade wars, tariffs, warehouse issues, courier problems, and the fact that James handles “over 200 orders a month.” Whatever the explanation, the responsibility sits squarely with Swivel. The complete lack of proactive communication made the experience draining, frustrating, and genuinely stressful. The 1 star is solely because James arranged a temporary sofa, which I appreciated. However, being three months past the estimated delivery date without the actual product is not a problem a temporary fix meaningfully solves. Then came delivery day — a nightmare in its own right. Despite receiving a confirmation email the day before with a delivery date and time window, the delivery wasn’t actually scheduled. Three hours after the window passed, I began chasing both the courier and James, only to be told later that day that no delivery had been arranged for that time specified in the email from the courier. After escalating the issue all the way to the courier company’s director, a same-day delivery was eventually arranged — arriving six hours later than the confirmed time stated in the email received just the day before. This completely disrupted my workday and caused an enormous amount of unnecessary stress. To be clear, this is NOT a reflection on the delivery drivers. The two drivers who arrived were genuinely lovely — friendly, professional, and the only bright spot in this entire process. Bottom line: If you need a sofa within any reasonable timeframe, avoid Swivel! If you’re comfortable waiting close to a year — while chasing, pressuring, and repeatedly rearranging your life — then proceed at your own risk. And that’s assuming you don’t end up in the “1%” of customers who go through this ordeal. 1 star, solely because a temporary solution was offered and I didn’t spend the Christmas holidays sitting on cardboard boxes — not because the ordering, communication, or delivery experience met even a basic acceptable standard. If this is what the “1%” looks like, ask yourself whether you’re willing to take that risk before ordering.
OB
Oliver Bennett
Verified customer
Exactly what we were hoping for
This was my first order from Ethan Allen and decided to purchase the floor lamp. The craftsmanship immediately stood out once it was delivered. The colour and texture looked very accurate compared to the showroom sample. What impressed me most was how solid everything felt compared to many online furniture retailers.
HM
Hannah Murphy
Verified customer
Worth the investment
This was my first order from Ethan Allen and decided to purchase the sideboard cabinet. The cushions feel supportive without being too firm. The cushions feel supportive without being too firm. What impressed me most was how solid everything felt compared to many online furniture retailers.
LH
Liam Hughes
Verified customer
Worth the investment
I’ve wanted Ethan Allen furniture for years and decided to purchase the sideboard cabinet. Assembly and setup were handled professionally. It feels much sturdier than cheaper furniture we’ve owned before.
RM
Ryan Mitchell
Verified customer
Worth the investment
My parents used to buy furniture from Ethan Allen years ago and decided to purchase the recliner chair. The wood finish looked rich and natural instead of overly glossy. Assembly and setup were handled professionally. I appreciate that the design feels classic enough that it probably won’t go out of style anytime soon. We’ve been using it daily for several months now and there are still no signs of wear.
SW
Sophie Walker
Verified customer
Exactly what we were hoping for
This was part of a full home redesign project and decided to purchase the coffee table. The stitching and detailing looked extremely well done up close. It blended perfectly with the rest of our home décor.
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