S
Read full swiveluk reviews swiveluk
Furniture brand
1.0
1 approved review
swiveluk vs Natuzzi: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Natuzzi
Furniture Brand
4.7
655 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| swiveluk | 1.0 | 1 | 0% | 100% | Bed / mattress comfort, Customer service, Delivery | View reviews |
| Natuzzi | 4.7 | 655 | 78% | 1% | Sofa comfort, Product quality, Delivery | View reviews |
Rating comparison
swiveluk
5-star0%
4-star0%
3-star0%
2-star0%
1-star100%
Natuzzi
5-star78%
4-star14%
3-star6%
2-star1%
1-star1%
What customers mention
Delivery mentions
1 reviews
268 reviews
Product quality mentions
0 reviews
387 reviews
Customer service mentions
1 reviews
92 reviews
Returns/refunds mentions
0 reviews
57 reviews
Complaint signals
1 reviews
76 reviews
Delivery feedback comparison
Delivery is mentioned in 1 approved reviews for swiveluk and 268 approved reviews for Natuzzi. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 0 approved reviews for swiveluk and 387 approved reviews for Natuzzi. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 1 approved reviews for swiveluk and 92 approved reviews for Natuzzi. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
HJ
Harvey J.
Verified customer
Comfort meets style
The leather sofa looks great in my lounge and the comfort level is above what I'd expected for this price bracket. The cushions initially felt a bit firm but they've softened up with use. Just wish the armrests were a little wider.
J
Judian
159 days to receive my sofa — and that wasn’t even the worst part.
I’m giving 1 star, only because a 0-star option doesn’t exist. According to James, 99% of customers don’t experience this. So if you’re not in the “lucky 1%,” this review may not apply to you — though I strongly suggest reading reviews carefully before ordering. I placed my order on 31 Aug 2025 with an original delivery date of 2 Nov 2025, timed perfectly with the completion of my newly built, completely unfurnished flat. My sofa finally arrived on 5 Feb 2026 — 159 days after ordering and 95 days late — and only after relentless chasing and pressure on my part. At one point, James even asked me to contact the courier myself just to get delivery arranged. Over the months, I was given a rotating list of explanations: a cyber attack on the website, US–China trade wars, tariffs, warehouse issues, courier problems, and the fact that James handles “over 200 orders a month.” Whatever the explanation, the responsibility sits squarely with Swivel. The complete lack of proactive communication made the experience draining, frustrating, and genuinely stressful. The 1 star is solely because James arranged a temporary sofa, which I appreciated. However, being three months past the estimated delivery date without the actual product is not a problem a temporary fix meaningfully solves. Then came delivery day — a nightmare in its own right. Despite receiving a confirmation email the day before with a delivery date and time window, the delivery wasn’t actually scheduled. Three hours after the window passed, I began chasing both the courier and James, only to be told later that day that no delivery had been arranged for that time specified in the email from the courier. After escalating the issue all the way to the courier company’s director, a same-day delivery was eventually arranged — arriving six hours later than the confirmed time stated in the email received just the day before. This completely disrupted my workday and caused an enormous amount of unnecessary stress. To be clear, this is NOT a reflection on the delivery drivers. The two drivers who arrived were genuinely lovely — friendly, professional, and the only bright spot in this entire process. Bottom line: If you need a sofa within any reasonable timeframe, avoid Swivel! If you’re comfortable waiting close to a year — while chasing, pressuring, and repeatedly rearranging your life — then proceed at your own risk. And that’s assuming you don’t end up in the “1%” of customers who go through this ordeal. 1 star, solely because a temporary solution was offered and I didn’t spend the Christmas holidays sitting on cardboard boxes — not because the ordering, communication, or delivery experience met even a basic acceptable standard. If this is what the “1%” looks like, ask yourself whether you’re willing to take that risk before ordering.
MC
Mia Clarke
Verified customer
Beautiful and comfortable
We needed something durable enough for everyday family use and chose the storage cabinet. The colour looked very close to the online photos. The colour looked very close to the online photos. We’ve been using it daily for months now and it still looks almost brand new.
EM
Emily Murphy
Verified customer
Feels genuinely premium
After comparing several premium sofa brands and chose the ottoman. Delivery staff handled everything carefully when setting it up. The overall quality felt worth the higher price point. Customer service was helpful whenever I had questions regarding delivery timing.
LE
Liam Evans
Verified customer
Would definitely recommend
We wanted furniture that felt modern but still comfortable and chose the recliner sectional. The stitching and detailing looked very premium in person. The cushioning feels supportive without being too firm. We’ve been using it daily for months now and it still looks almost brand new.
RH
Ryan Hall
Verified customer
Beautiful and comfortable
I ordered this after reading a lot of reviews and chose the fabric corner sofa. The colour looked very close to the online photos. The colour looked very close to the online photos. What impressed me most was how solid and well-balanced the construction felt.
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