Customer reviews, ratings, delivery feedback and buying experiences for Wayfair.
www.wayfair.comAverage rating
1353 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 from the latest 1000 of 1353 approved reviews
Joseph D.
Verified customer
The dresser I received looked nothing like the pictures online. Paint was chipped and one drawer stuck badly. I tried contacting support several times but was left waiting for a solution that never came.
Jack Green
The furniture looks really stylish once assembled. Assembly did take longer than I expected though.
Jack Green
Looks stylish but assembly took longer than expected.
Olivia Hall
Verified customer
Second purchase and both times went smoothly. Good selection as well.
Olivia Hall
Verified customer
This is my second purchase from Wayfair and both times went smoothly. Delivery was on time and everything matched the description.
Charlotte Davis
Verified customer
I've built a lot of flat-pack furniture, and this one was middle-of-the-road for difficulty. Some of the parts weren't labeled clearly with the letter stickers, so I had to guess based on the hole patterns. Once it's together, the bookshelf looks very modern and holds quite a lot of weight. If the manual was a bit more detailed, it would be a much better experience. Good product, average assembly process.
Lucas Martinez
Verified customer
I love how Wayfair has so many filters to narrow down the search by exact height and width. This cabinet fits into my awkward hallway nook like it was custom-made for the house. The assembly was simple enough for one person, taking about 45 minutes from box to finish. It’s sturdy, holds all our winter gear, and the finish is more durable than I expected. Another great addition to our home decor collection.
Ryan White
Completely different colour than advertised. Returning it was a hassle.
Ryan White
The colour was completely different from the pictures online. Returning it was more hassle than I thought it would be.
Sophia Martinez
Verified customer
This sideboard is exactly what I needed for my dining area to hold extra linens and serving plates. The gold hardware gives it a very chic, modern look that matches my other fixtures perfectly. It arrived without a scratch thanks to the extensive foam packaging inside the box. It did take two people to assemble the doors properly to ensure they were level. Overall, it's a high-quality piece that looks more expensive than it is.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included. Rating totals use all 1353 reviews; topic and complaint signals use the latest 1000 reviews.
Average rating
3.7
based on approved reviews
Approved reviews
1353
used for rating totals
Complaint signals
298
low rating or issue keywords in latest 1000
Product quality
681 reviewsDelivery
664 reviewsPackaging
469 reviewsValue for money
391 reviewsAssembly
350 reviewsCustomer service
189 reviewsReturns & refunds
170 reviewsWebsite ordering experience
162 reviewsDelivery is mentioned in 664 reviews for Wayfair. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 681 reviews for Wayfair. Customers may refer to materials, build quality, comfort, finish or durability.
Customer service is mentioned in 189 reviews for Wayfair. Reviews may refer to response times, support quality, email communication or issue resolution.
Returns or refunds are mentioned in 170 reviews for Wayfair. Reviews may refer to returns, exchanges, cancellations, collections or refund handling.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
1353
approved reviews used publicly
Verified customers
987
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
5 Jul 2026
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Wayfair is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read Wayfair feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from Wayfair, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Wayfair currently has 1353 approved customer reviews with an average rating of 3.7 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Brands page can help you compare broader customer feedback in this category. You can also review best furniture brands based on customer reviews for a wider market view.
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Wayfair has 1353 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Wayfair reviews on this Furniture Brand Reviews profile page.
664 approved reviews mention delivery experience. 746 approved reviews mention product quality. 194 approved reviews mention customer service. 391 approved reviews mention value for money. 93 approved reviews mention returns or after-sales support.
Yes. Customers can submit a review for Wayfair. New reviews are moderated before publishing.
987 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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