JG
✓ Claimed BusinessFurniture Marketplace
Wayfair
Customer reviews, ratings, delivery feedback and buying experiences for Wayfair.
www.wayfair.com3.71352 reviews
Average rating
3.7out of 5
1352 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Wayfair reviews
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1000 of 1000 reviews
JG
Jack Green
Nice design
The furniture looks really stylish once assembled. Assembly did take longer than I expected though.
OH
Olivia Hall
Verified customer
Would order again
This is my second purchase from Wayfair and both times went smoothly. Delivery was on time and everything matched the description.
OH
Olivia Hall
Verified customer
Would order again
Second purchase and both times went smoothly. Good selection as well.
CD
Charlotte Davis
Verified customer
Instructions were a bit vague
I've built a lot of flat-pack furniture, and this one was middle-of-the-road for difficulty. Some of the parts weren't labeled clearly with the letter stickers, so I had to guess based on the hole patterns. Once it's together, the bookshelf looks very modern and holds quite a lot of weight. If the manual was a bit more detailed, it would be a much better experience. Good product, average assembly process.
LM
Lucas Martinez
Verified customer
Amazing variety and fast shipping
I love how Wayfair has so many filters to narrow down the search by exact height and width. This cabinet fits into my awkward hallway nook like it was custom-made for the house. The assembly was simple enough for one person, taking about 45 minutes from box to finish. It’s sturdy, holds all our winter gear, and the finish is more durable than I expected. Another great addition to our home decor collection.
RW
Ryan White
Not what I expected
The colour was completely different from the pictures online. Returning it was more hassle than I thought it would be.
RW
Ryan White
Very disappointed
Completely different colour than advertised. Returning it was a hassle.
SM
Sophia Martinez
Verified customer
Stylish and functional storage
This sideboard is exactly what I needed for my dining area to hold extra linens and serving plates. The gold hardware gives it a very chic, modern look that matches my other fixtures perfectly. It arrived without a scratch thanks to the extensive foam packaging inside the box. It did take two people to assemble the doors properly to ensure they were level. Overall, it's a high-quality piece that looks more expensive than it is.
SL
Sophie Lee
Verified customer
Arrived damaged
The table came with a chipped edge which was disappointing. Customer service did respond but it took a few days to sort out.
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Review intelligence
What customers mention about Wayfair
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
3.7
based on approved reviews
Approved reviews
1000
used for this analysis
Complaint signals
297
low rating or issue keywords
Top mentioned topics
Product quality
682 reviews445 positive · 44 mixed · 193 negative
Delivery
665 reviews509 positive · 36 mixed · 120 negative
Packaging
470 reviews348 positive · 122 negative
Value for money
392 reviews253 positive · 42 mixed · 97 negative
Assembly
350 reviews275 positive · 33 mixed · 42 negative
Customer service
188 reviews64 positive · 33 mixed · 91 negative
Returns & refunds
170 reviews80 positive · 33 mixed · 57 negative
Website ordering experience
162 reviews105 positive · 57 negative
Wayfair rating breakdown
5-star40%
4-star23%
3-star11%
2-star15%
1-star11%
Wayfair delivery reviews
Delivery is mentioned in 665 reviews for Wayfair. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Wayfair product quality reviews
Product quality is mentioned in 682 reviews for Wayfair. Customers may refer to materials, build quality, comfort, finish or durability.
Wayfair customer service reviews
Customer service is mentioned in 188 reviews for Wayfair. Reviews may refer to response times, support quality, email communication or issue resolution.
Wayfair returns and refunds reviews
Returns or refunds are mentioned in 170 reviews for Wayfair. Reviews may refer to returns, exchanges, cancellations, collections or refund handling.
Wayfair complaints
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
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Write a review for WayfairAbout Wayfair
Online furniture and home goods marketplace with a wide range of furniture categories.
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FAQ
Is Wayfair a good furniture brand?
Wayfair has 1000 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
Where can I read Wayfair reviews?
You can read approved Wayfair reviews on this Furniture Brand Reviews profile page.
What do customers mention about Wayfair?
665 approved reviews mention delivery experience. 747 approved reviews mention product quality. 193 approved reviews mention customer service. 392 approved reviews mention value for money. 93 approved reviews mention returns or after-sales support.
Can I write a review for Wayfair?
Yes. Customers can submit a review for Wayfair. New reviews are moderated before publishing.
Does Furniture Brand Reviews verify reviews?
987 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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