B
Read full BUT reviews BUT
Furniture Retailer
1.3
3 approved reviews
BUT vs Crate and Barrel: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
C
Read full Crate and Barrel reviews Crate and Barrel
Furniture Retailer
2.4
20 approved reviews
Comparison guide
How to read this BUT vs Crate and Barrel comparison
This page compares BUT and Crate and Barrel using approved customer reviews on Furniture Brand Reviews. It is intended to help shoppers compare current review signals, not to declare one furniture brand universally better than another. The most useful signal is usually the combination of average rating, review count and the written review context behind the numbers.
What this comparison can tell you
The comparison can show how many approved reviews each brand has, how customers rate them, and whether review text commonly mentions delivery, product quality, customer service, returns or complaint-related issues. Across both brands, this comparison currently draws on 23 approved reviews.
What this comparison cannot prove
It cannot prove that every future order will match past reviews, and it should not replace checking product details, delivery terms, return policies and the brand's own website. A brand with fewer reviews may have less reliable patterns, while a brand with many reviews may show a broader range of customer experiences.
Delivery, quality and service signals
1 approved review mentions delivery for BUT. 9 approved reviews mention delivery for Crate and Barrel. Product quality and customer service mentions should be read as prompts for deeper review reading, especially for large furniture orders where delays, damage or support response can affect the overall buying experience.
How complaint signals are handled
Complaint signals are counted conservatively from low-rated approved reviews and review text that mentions problems such as damage, delays, refunds, returns or poor service. They are not legal findings and should not be treated as proof that a brand is unsafe or dishonest. Read the full reviews before making a decision.
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| BUT | 1.3 | 3 | 0% | 67% | Website ordering experience, Bed / mattress comfort, Delivery | View reviews |
| Crate and Barrel | 2.4 | 20 | 15% | 50% | Product quality, Delivery, Website ordering experience | View reviews |
Rating comparison
BUT
5-star0%
4-star0%
3-star0%
2-star33%
1-star67%
Crate and Barrel
5-star15%
4-star15%
3-star15%
2-star5%
1-star50%
What customers mention
Delivery mentions
1 reviews
9 reviews
Product quality mentions
1 reviews
12 reviews
Customer service mentions
0 reviews
5 reviews
Returns/refunds mentions
0 reviews
2 reviews
Complaint signals
3 reviews
11 reviews
Who might compare BUT?
Shoppers may want to read BUT reviews if they are comparing brands by current approved customer ratings, delivery feedback, product quality comments and after-sales experience.
Read BUT reviewsWho might compare Crate and Barrel?
Shoppers may want to read Crate and Barrel reviews if they need more context on customer service, delivery timing, quality mentions, returns or complaint signals before choosing a furniture brand.
Read Crate and Barrel reviewsDelivery feedback comparison
Delivery is mentioned in 1 approved reviews for BUT and 9 approved reviews for Crate and Barrel. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 1 approved reviews for BUT and 12 approved reviews for Crate and Barrel. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 0 approved reviews for BUT and 5 approved reviews for Crate and Barrel. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
RM
Robert Murphy
I can hardly believe the ineptitude of…
What went wrong for me with BUT was the delivery side of my bedroom item order. The delivery side caused most of the frustration, especially around the delivery side of my bedroom item order. I expected clearer answers from BUT, especially once the order became difficult. I would not rush to place another order with BUT.
M
MPC
Crate and Barrel Customer Service
The communication on my Crate and Barrel order did not meet my expectations. I expected clearer answers once the order became difficult. I expected a smoother process and a more careful approach. After this, I would want a much clearer process before buying from Crate and Barrel again.
LK
Leea Kantola
This platform always keeps me
The purchase from BUT became frustrating because the overall furniture purchase was not handled well. The experience left me with little confidence in ordering again soon. The result made the furniture purchase feel more stressful than it needed to be.
JP
Joanna Penta
Horrible customer service
My main issue with Crate and Barrel came down to the help I received. The communication made the problem feel harder to resolve than it needed to be. I would not rush to place another order with Crate and Barrel.
JK
J. K. Jk
Eight wine glasses shipped ride smashed improperly packed
I was disappointed with the delivery during this Crate and Barrel purchase. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would advise checking everything carefully before ordering from Crate and Barrel.
MH
Mark Haskins
Verified customer
Stay away or you'll regret it
Looking at this Crate and Barrel experience, the point about stay away or you'll regret it was the part that stood out to me. I was disappointed with the delivery during this Crate and Barrel purchase. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would advise checking everything carefully before ordering from Crate and Barrel.
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FAQ
How is the BUT vs Crate and Barrel comparison calculated?
This page compares approved customer reviews for BUT and Crate and Barrel, including average rating, review count, delivery mentions, product quality mentions, customer service mentions and complaint signals.
Does Furniture Brand Reviews decide whether BUT or Crate and Barrel is better?
No. The comparison shows current approved review data and avoids making unsupported claims about which brand is better.
Can I read the full BUT and Crate and Barrel reviews?
Yes. Each brand has a full review profile where you can read approved customer reviews and write your own review.
Are pending reviews included in this comparison?
No. Pending, rejected and hidden reviews are not used in comparison scores, review counts or review intelligence.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.