Customer reviews, ratings, delivery feedback and buying experiences for Crate and Barrel.
www.crateandbarrel.comAverage rating
11 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 11 of 11 reviews
Lauren A.
The sofa arrived with a couple of noticeable scratches on the wooden legs, which was quite frustrating given the price. It also felt a bit firmer than expected and not very comfortable to sit on for long periods. Packaging was decent, but I had hoped for better quality control overall.
Jack Turner
Verified customer
The bed frame feels sturdy and well built. Assembly took a bit longer than expected but wasn’t too difficult.
Olivia Bennett
Verified customer
The whole process from ordering to delivery felt professional and smooth. The coffee table looks fantastic in my apartment.
Ryan Foster
Expected much better quality considering how expensive the item was. The finish already has marks after a few weeks.
Sophia Lane
Verified customer
The packaging arrived torn and one chair leg was scratched. Customer service did respond but it took several days.
Daniel Brooks
The sofa looks good in person but the fabric wasn’t quite what I expected. It’s still comfortable enough for everyday use.
Emily Carter
Verified customer
Really like the modern design and how easy it was to match with my existing furniture. Delivery took slightly longer than expected but not enough to ruin the experience.
James Holloway
Verified customer
The dining table arrived in perfect condition and feels extremely solid. You can definitely tell the quality is higher than most mid-range furniture brands.
Ella Reed
Verified customer
Really like the overall style and quality. It’s definitely expensive though so expectations are naturally higher.
Harry Collins
Verified customer
The leather chair feels genuinely premium and comfortable. It completely changed the look of my office space.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
3.4
based on approved reviews
Approved reviews
11
used for this analysis
Complaint signals
3
low rating or issue keywords
Product quality
9 reviewsDelivery
6 reviewsBed / mattress comfort
4 reviewsSofa comfort
3 reviewsValue for money
3 reviewsCustomer service
2 reviewsDining table quality
2 reviewsPackaging
2 reviewsDelivery is mentioned in 6 reviews for Crate and Barrel. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 9 reviews for Crate and Barrel. Customers may refer to materials, build quality, comfort, finish or durability.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
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Write a review for Crate and BarrelFurniture and homeware retailer known for modern classics and contemporary home styling.
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Crate and Barrel has 11 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Crate and Barrel reviews on this Furniture Brand Reviews profile page.
6 approved reviews mention delivery experience. 8 approved reviews mention product quality. 2 approved reviews mention customer service. 3 approved reviews mention value for money. Not enough approved reviews mention returns or after-sales support yet.
Yes. Customers can submit a review for Crate and Barrel. New reviews are moderated before publishing.
7 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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