Customer reviews, ratings, delivery feedback and buying experiences for Crate and Barrel.
www.crateandbarrel.comAverage
Average rating
Average
16 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 16 approved reviews
Kat
Verified customer
I was disappointed with the quality of the lighting item during this Crate and Barrel purchase. The lighting item did not arrive or perform in the condition I expected. The return or refund side left a poor impression. The result made the lighting item purchase more stressful than it needed to be.
Sofia Smi
Verified customer
After the look of the furniture, I would be careful about ordering from Crate and Barrel again. The furniture did not arrive or perform in the condition I expected. The return or refund side left a poor impression. A faster resolution would have changed how I felt about Crate and Barrel.
Mm
Verified customer
Looking at this Crate and Barrel experience, the point about if you wanna be plagued by never-ending emails and texts was the part that stood out to me. The service on my Crate and Barrel order did not meet my expectations. The communication made the problem feel harder to resolve than it needed to be. The experience left me with little confidence in ordering again soon. After this, I would want a much clearer process before buying from Crate and Barrel again.
Lee Murphy
Verified customer
My main issue with Crate and Barrel came down to the customer support. I expected clearer delivery information from Crate and Barrel. I expected clearer answers once the order became difficult. The result made the furniture purchase more stressful than it needed to be.
Martha P.
Verified customer
I bought a coffee table here and it’s average quality. Not very sturdy and the design didn’t quite match what I imagined from the pictures. It works, but I expected a bit more given its price tag.
Lauren A.
The sofa arrived with a couple of noticeable scratches on the wooden legs, which was quite frustrating given the price. It also felt a bit firmer than expected and not very comfortable to sit on for long periods. Packaging was decent, but I had hoped for better quality control overall.
Jack Turner
Verified customer
The bed frame feels sturdy and well built. Assembly took a bit longer than expected but wasn’t too difficult.
Olivia Bennett
Verified customer
The whole process from ordering to delivery felt professional and smooth. The coffee table looks fantastic in my apartment.
Ryan Foster
Expected much better quality considering how expensive the item was. The finish already has marks after a few weeks.
Sophia Lane
Verified customer
The packaging arrived torn and one chair leg was scratched. Customer service did respond but it took several days.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
2.8
based on approved reviews
Approved reviews
16
used for rating totals
Complaint signals
7
low rating or issue keywords
Product quality
12 reviewsDelivery
7 reviewsWebsite ordering experience
5 reviewsBed / mattress comfort
4 reviewsValue for money
4 reviewsCustomer service
3 reviewsDining table quality
3 reviewsSofa comfort
3 reviewsDelivery is mentioned in 7 reviews for Crate and Barrel. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 12 reviews for Crate and Barrel. Customers may refer to materials, build quality, comfort, finish or durability.
Customer service is mentioned in 3 reviews for Crate and Barrel. Reviews may refer to response times, support quality, email communication or issue resolution.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
16
approved reviews used publicly
Verified customers
12
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
3 days ago
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Crate and Barrel is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read Crate and Barrel feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from Crate and Barrel, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Crate and Barrel currently has 16 approved customer reviews with an average rating of 2.8 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Brands page can help you compare broader customer feedback in this category. You can also review best furniture brands based on customer reviews for a wider market view.
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Furniture and homeware retailer known for modern classics and contemporary home styling.
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Crate and Barrel has 16 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Crate and Barrel reviews on this Furniture Brand Reviews profile page.
7 approved reviews mention delivery experience. 11 approved reviews mention product quality. 4 approved reviews mention customer service. 4 approved reviews mention value for money. 2 approved reviews mention returns or after-sales support.
Yes. Customers can submit a review for Crate and Barrel. New reviews are moderated before publishing.
12 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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