Customer reviews, ratings, delivery feedback and buying experiences for Crate and Barrel.
www.crateandbarrel.comAverage rating
12 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 12 approved reviews
Martha P.
Verified customer
I bought a coffee table here and it’s average quality. Not very sturdy and the design didn’t quite match what I imagined from the pictures. It works, but I expected a bit more given its price tag.
Lauren A.
The sofa arrived with a couple of noticeable scratches on the wooden legs, which was quite frustrating given the price. It also felt a bit firmer than expected and not very comfortable to sit on for long periods. Packaging was decent, but I had hoped for better quality control overall.
Jack Turner
Verified customer
The bed frame feels sturdy and well built. Assembly took a bit longer than expected but wasn’t too difficult.
Olivia Bennett
Verified customer
The whole process from ordering to delivery felt professional and smooth. The coffee table looks fantastic in my apartment.
Ryan Foster
Expected much better quality considering how expensive the item was. The finish already has marks after a few weeks.
Sophia Lane
Verified customer
The packaging arrived torn and one chair leg was scratched. Customer service did respond but it took several days.
Daniel Brooks
The sofa looks good in person but the fabric wasn’t quite what I expected. It’s still comfortable enough for everyday use.
Emily Carter
Verified customer
Really like the modern design and how easy it was to match with my existing furniture. Delivery took slightly longer than expected but not enough to ruin the experience.
James Holloway
Verified customer
The dining table arrived in perfect condition and feels extremely solid. You can definitely tell the quality is higher than most mid-range furniture brands.
Ella Reed
Verified customer
Really like the overall style and quality. It’s definitely expensive though so expectations are naturally higher.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
3.3
based on approved reviews
Approved reviews
12
used for rating totals
Complaint signals
3
low rating or issue keywords
Product quality
10 reviewsDelivery
6 reviewsBed / mattress comfort
4 reviewsValue for money
4 reviewsDining table quality
3 reviewsSofa comfort
3 reviewsCustomer service
2 reviewsPackaging
2 reviewsDelivery is mentioned in 6 reviews for Crate and Barrel. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 10 reviews for Crate and Barrel. Customers may refer to materials, build quality, comfort, finish or durability.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
12
approved reviews used publicly
Verified customers
8
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
12 Jul 2026
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Crate and Barrel is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read Crate and Barrel feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from Crate and Barrel, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Crate and Barrel currently has 12 approved customer reviews with an average rating of 3.3 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
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Furniture and homeware retailer known for modern classics and contemporary home styling.
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Crate and Barrel has 12 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Crate and Barrel reviews on this Furniture Brand Reviews profile page.
6 approved reviews mention delivery experience. 9 approved reviews mention product quality. 2 approved reviews mention customer service. 4 approved reviews mention value for money. Not enough approved reviews mention returns or after-sales support yet.
Yes. Customers can submit a review for Crate and Barrel. New reviews are moderated before publishing.
8 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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