Crate and Barrel
Furniture Retailer
3.4
11 approved reviews
Crate and Barrel vs IKEA: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
IKEA
Furniture Retailer
4.2
1000 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Crate and Barrel | 3.4 | 11 | 27% | 18% | Product quality, Delivery, Bed / mattress comfort | View reviews |
| IKEA | 4.2 | 1000 | 54% | 5% | Product quality, Value for money, Assembly | View reviews |
Rating comparison
Crate and Barrel
5-star27%
4-star27%
3-star18%
2-star9%
1-star18%
IKEA
5-star54%
4-star30%
3-star6%
2-star7%
1-star5%
What customers mention
Delivery mentions
6 reviews
1 reviews
Product quality mentions
9 reviews
642 reviews
Customer service mentions
2 reviews
0 reviews
Returns/refunds mentions
0 reviews
135 reviews
Complaint signals
3 reviews
178 reviews
Delivery feedback comparison
Delivery is mentioned in 6 approved reviews for Crate and Barrel and 1 approved reviews for IKEA. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 9 approved reviews for Crate and Barrel and 642 approved reviews for IKEA. Reviews may refer to materials, comfort, build quality, finish or durability.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
LA
Lauren A.
Disappointed with the quality
The sofa arrived with a couple of noticeable scratches on the wooden legs, which was quite frustrating given the price. It also felt a bit firmer than expected and not very comfortable to sit on for long periods. Packaging was decent, but I had hoped for better quality control overall.
JT
Jack Turner
Verified customer
Nice experience overall
The bed frame feels sturdy and well built. Assembly took a bit longer than expected but wasn’t too difficult.
JG
Jack Green
Nice design
Modern look but not super durable.
NK
Noah King
Verified customer
Nice design
Modern and clean look which fits well in my room. Not super sturdy but good enough.
OB
Olivia Bennett
Verified customer
Would definitely order again
The whole process from ordering to delivery felt professional and smooth. The coffee table looks fantastic in my apartment.
CR
Chloe Reed
Verified customer
Great for the price
For what you pay, the quality is actually quite decent. Perfect for furnishing a rental flat.
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