C
Read full Crate and Barrel reviews Crate and Barrel
Furniture Retailer
2.6
18 approved reviews
Crate and Barrel vs IKEA: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
I
Read full IKEA reviews IKEA
Furniture Retailer
4.2
1000 approved reviews
Comparison guide
How to read this Crate and Barrel vs IKEA comparison
This page compares Crate and Barrel and IKEA using approved customer reviews on Furniture Brand Reviews. It is intended to help shoppers compare current review signals, not to declare one furniture brand universally better than another. The most useful signal is usually the combination of average rating, review count and the written review context behind the numbers.
What this comparison can tell you
The comparison can show how many approved reviews each brand has, how customers rate them, and whether review text commonly mentions delivery, product quality, customer service, returns or complaint-related issues. Across both brands, this comparison currently draws on 1018 approved reviews.
What this comparison cannot prove
It cannot prove that every future order will match past reviews, and it should not replace checking product details, delivery terms, return policies and the brand's own website. A brand with fewer reviews may have less reliable patterns, while a brand with many reviews may show a broader range of customer experiences.
Delivery, quality and service signals
9 approved reviews mention delivery for Crate and Barrel. 5 approved reviews mention delivery for IKEA. Product quality and customer service mentions should be read as prompts for deeper review reading, especially for large furniture orders where delays, damage or support response can affect the overall buying experience.
How complaint signals are handled
Complaint signals are counted conservatively from low-rated approved reviews and review text that mentions problems such as damage, delays, refunds, returns or poor service. They are not legal findings and should not be treated as proof that a brand is unsafe or dishonest. Read the full reviews before making a decision.
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Crate and Barrel | 2.6 | 18 | 17% | 44% | Product quality, Delivery, Website ordering experience | View reviews |
| IKEA | 4.2 | 1000 | 53% | 5% | Product quality, Value for money, Assembly | View reviews |
Rating comparison
Crate and Barrel
5-star17%
4-star17%
3-star17%
2-star6%
1-star44%
IKEA
5-star53%
4-star30%
3-star6%
2-star6%
1-star5%
What customers mention
Delivery mentions
9 reviews
5 reviews
Product quality mentions
12 reviews
638 reviews
Customer service mentions
3 reviews
1 reviews
Returns/refunds mentions
2 reviews
134 reviews
Complaint signals
9 reviews
181 reviews
Who might compare Crate and Barrel?
Shoppers may want to read Crate and Barrel reviews if they are comparing brands by current approved customer ratings, delivery feedback, product quality comments and after-sales experience.
Read Crate and Barrel reviewsWho might compare IKEA?
Shoppers may want to read IKEA reviews if they need more context on customer service, delivery timing, quality mentions, returns or complaint signals before choosing a furniture brand.
Read IKEA reviewsDelivery feedback comparison
Delivery is mentioned in 9 approved reviews for Crate and Barrel and 5 approved reviews for IKEA. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 12 approved reviews for Crate and Barrel and 638 approved reviews for IKEA. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 3 approved reviews for Crate and Barrel and 1 approved reviews for IKEA. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
JK
J. K. Jk
Eight wine glasses shipped ride smashed improperly packed
I was disappointed with the delivery during this Crate and Barrel purchase. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would advise checking everything carefully before ordering from Crate and Barrel.
KR
Kristen Riley
Verified customer
Delivery Delays and False Promises
My main issue with IKEA came down to the shipping process. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would advise checking everything carefully before ordering from IKEA.
JS
Janet Symmonds
Verified customer
Chair Broke Immediately — Very Poor Quality and Delivery
I was disappointed with the shipping process during this IKEA purchase. The timing or tracking did not give me enough confidence in the process. The product issue changed how I felt about the whole purchase. I would advise checking everything carefully before ordering from IKEA.
MH
Mark Haskins
Verified customer
Stay away or you'll regret it
Looking at this Crate and Barrel experience, the point about stay away or you'll regret it was the part that stood out to me. I was disappointed with the delivery during this Crate and Barrel purchase. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would advise checking everything carefully before ordering from Crate and Barrel.
JC
Jonathan Cole
Verified customer
DO NOT USE THEIR DELIVERY
I was disappointed with the delivery timing during this IKEA purchase. Delivery caused avoidable frustration and made the order harder to manage. Customer service did not give me the level of help I expected. The result made the furniture purchase more stressful than it needed to be.
K
Kat
Verified customer
I had been a loyal customer and card…
I was disappointed with the quality of the lighting item during this Crate and Barrel purchase. The lighting item did not arrive or perform in the condition I expected. The return or refund side left a poor impression. The result made the lighting item purchase more stressful than it needed to be.
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FAQ
How is the Crate and Barrel vs IKEA comparison calculated?
This page compares approved customer reviews for Crate and Barrel and IKEA, including average rating, review count, delivery mentions, product quality mentions, customer service mentions and complaint signals.
Does Furniture Brand Reviews decide whether Crate and Barrel or IKEA is better?
No. The comparison shows current approved review data and avoids making unsupported claims about which brand is better.
Can I read the full Crate and Barrel and IKEA reviews?
Yes. Each brand has a full review profile where you can read approved customer reviews and write your own review.
Are pending reviews included in this comparison?
No. Pending, rejected and hidden reviews are not used in comparison scores, review counts or review intelligence.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.