C
Read full Crate and Barrel reviews Crate and Barrel
Furniture Retailer
2.8
16 approved reviews
Crate and Barrel vs Furniturebox: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
F
Read full Furniturebox reviews Furniturebox
Furniture Retailer
4.4
23 approved reviews
Comparison guide
How to read this Crate and Barrel vs Furniturebox comparison
This page compares Crate and Barrel and Furniturebox using approved customer reviews on Furniture Brand Reviews. It is intended to help shoppers compare current review signals, not to declare one furniture brand universally better than another. The most useful signal is usually the combination of average rating, review count and the written review context behind the numbers.
What this comparison can tell you
The comparison can show how many approved reviews each brand has, how customers rate them, and whether review text commonly mentions delivery, product quality, customer service, returns or complaint-related issues. Across both brands, this comparison currently draws on 39 approved reviews.
What this comparison cannot prove
It cannot prove that every future order will match past reviews, and it should not replace checking product details, delivery terms, return policies and the brand's own website. A brand with fewer reviews may have less reliable patterns, while a brand with many reviews may show a broader range of customer experiences.
Delivery, quality and service signals
7 approved reviews mention delivery for Crate and Barrel. 17 approved reviews mention delivery for Furniturebox. Product quality and customer service mentions should be read as prompts for deeper review reading, especially for large furniture orders where delays, damage or support response can affect the overall buying experience.
How complaint signals are handled
Complaint signals are counted conservatively from low-rated approved reviews and review text that mentions problems such as damage, delays, refunds, returns or poor service. They are not legal findings and should not be treated as proof that a brand is unsafe or dishonest. Read the full reviews before making a decision.
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Crate and Barrel | 2.8 | 16 | 19% | 38% | Product quality, Delivery, Website ordering experience | View reviews |
| Furniturebox | 4.4 | 23 | 78% | 9% | Website ordering experience, Delivery, Product quality | View reviews |
Rating comparison
Crate and Barrel
5-star19%
4-star19%
3-star19%
2-star6%
1-star38%
Furniturebox
5-star78%
4-star4%
3-star9%
2-star0%
1-star9%
What customers mention
Delivery mentions
7 reviews
17 reviews
Product quality mentions
12 reviews
7 reviews
Customer service mentions
3 reviews
2 reviews
Returns/refunds mentions
2 reviews
0 reviews
Complaint signals
7 reviews
4 reviews
Who might compare Crate and Barrel?
Shoppers may want to read Crate and Barrel reviews if they are comparing brands by current approved customer ratings, delivery feedback, product quality comments and after-sales experience.
Read Crate and Barrel reviewsWho might compare Furniturebox?
Shoppers may want to read Furniturebox reviews if they need more context on customer service, delivery timing, quality mentions, returns or complaint signals before choosing a furniture brand.
Read Furniturebox reviewsDelivery feedback comparison
Delivery is mentioned in 7 approved reviews for Crate and Barrel and 17 approved reviews for Furniturebox. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 12 approved reviews for Crate and Barrel and 7 approved reviews for Furniturebox. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 3 approved reviews for Crate and Barrel and 2 approved reviews for Furniturebox. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
K
Kat
Verified customer
I had been a loyal customer and card…
I was disappointed with the quality of the lighting item during this Crate and Barrel purchase. The lighting item did not arrive or perform in the condition I expected. The return or refund side left a poor impression. The result made the lighting item purchase more stressful than it needed to be.
PH
P H
Verified customer
Furniture Box + heat wave = happy me
I came away from this Furniturebox order pleased with the look of the chair. The delivery process felt organised, and that made the purchase easier to deal with. The support I received was clear enough to make the order feel easy to manage. For me, the order did what it needed to do and left a good impression.
SS
Sofia Smi
Verified customer
The worst quality
After the look of the furniture, I would be careful about ordering from Crate and Barrel again. The furniture did not arrive or perform in the condition I expected. The return or refund side left a poor impression. A faster resolution would have changed how I felt about Crate and Barrel.
LM
Libby Martin-King
Verified customer
It's lovely, feels it could be better ✨️
I would describe the purchase from Furniturebox as average once the look of the table was considered. I liked parts of the product, although the overall result felt uneven. The condition of the table was one of the points that made the experience feel mixed. It was not bad enough to write the brand off, but it was not an easy recommendation either.
M
Mm
Verified customer
If you wanna be plagued by never-ending emails and texts
Looking at this Crate and Barrel experience, the point about if you wanna be plagued by never-ending emails and texts was the part that stood out to me. The service on my Crate and Barrel order did not meet my expectations. The communication made the problem feel harder to resolve than it needed to be. The experience left me with little confidence in ordering again soon. After this, I would want a much clearer process before buying from Crate and Barrel again.
LM
Lee Murphy
Verified customer
Package lost and getting no help
My main issue with Crate and Barrel came down to the customer support. I expected clearer delivery information from Crate and Barrel. I expected clearer answers once the order became difficult. The result made the furniture purchase more stressful than it needed to be.
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FAQ
How is the Crate and Barrel vs Furniturebox comparison calculated?
This page compares approved customer reviews for Crate and Barrel and Furniturebox, including average rating, review count, delivery mentions, product quality mentions, customer service mentions and complaint signals.
Does Furniture Brand Reviews decide whether Crate and Barrel or Furniturebox is better?
No. The comparison shows current approved review data and avoids making unsupported claims about which brand is better.
Can I read the full Crate and Barrel and Furniturebox reviews?
Yes. Each brand has a full review profile where you can read approved customer reviews and write your own review.
Are pending reviews included in this comparison?
No. Pending, rejected and hidden reviews are not used in comparison scores, review counts or review intelligence.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.