D
Read full Dunelm reviews Dunelm
Furniture Store
0.0
0 approved reviews
Dunelm vs Furniture Outlet: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Furniture Outlet
Furniture Store
2.6
883 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Dunelm | 0.0 | 0 | 0% | 0% | Not enough data yet | View reviews |
| Furniture Outlet | 2.6 | 883 | 19% | 37% | Value for money, Product quality, Customer service | View reviews |
Rating comparison
Dunelm
5-star0%
4-star0%
3-star0%
2-star0%
1-star0%
Furniture Outlet
5-star19%
4-star18%
3-star6%
2-star20%
1-star37%
What customers mention
Delivery mentions
0 reviews
585 reviews
Product quality mentions
0 reviews
601 reviews
Customer service mentions
0 reviews
589 reviews
Returns/refunds mentions
0 reviews
198 reviews
Complaint signals
0 reviews
540 reviews
Delivery feedback comparison
Delivery is mentioned in 0 approved reviews for Dunelm and 585 approved reviews for Furniture Outlet. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 0 approved reviews for Dunelm and 601 approved reviews for Furniture Outlet. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 0 approved reviews for Dunelm and 589 approved reviews for Furniture Outlet. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
AJ
Amelia Jones
Great selection of premium looking beds at clearance prices
The sofa is exceptionally comfortable and the fabric feels thick and expensive to the touch. We have already received so many lovely compliments from guests about our new dining room set. It looks like a high-end luxury piece from a designer boutique but at a fraction of the cost. Assembly was a breeze and all the tools and screws were clearly labeled in separate small bags. I was amazed by the selection at the warehouse and the staff were incredibly helpful without being pushy. Highly recommended.
DK
Daniel Knight
Wrong item sent twice and now they expect me to pay for return shipping
After only a month of light use, one of the main support legs under the bed frame snapped completely. The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. It took over four hours to try and assemble a simple chest of drawers due to missing hardware screws. I tried calling customer services multiple times but it just goes straight to an automated voicemail. Just beware of this before buying.
RP
Robert Palmer
Damaged dining table left on my driveway without any notice
The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. After only a month of light use, one of the main support legs under the bed frame snapped completely. They refuse to process my refund unless I pack this massive heavy item up and drop it off myself. I tried calling customer services multiple times but it just goes straight to an automated voicemail.
LC
Lily Crawford
Verified
Extremely disappointed with the poor build quality of this sofa
When we opened the packaging, the main glass panel of the coffee table was completely shattered. They refuse to process my refund unless I pack this massive heavy item up and drop it off myself. The fabric on the dining chairs is already fraying at the seams and looks awful after two weeks. The quality feels incredibly cheap, like flimsy cardboard rather than sturdy wood structure. Save your money and go somewhere else where they actually value their customers' satisfaction. Extremely pleased!
C
Charlotte
Appalling customer service - they refuse to take responsibility
The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. After only a month of light use, one of the main support legs under the bed frame snapped completely. Save your money and go somewhere else where they actually value their customers' satisfaction. I tried calling customer services multiple times but it just goes straight to an automated voicemail. They changed our delivery date three times without even sending an email update until the last minute.
AJ
Amelia Jones
Absolutely over the moon with my new corner sofa and fast delivery
We have already received so many lovely compliments from guests about our new dining room set. The sofa is exceptionally comfortable and the fabric feels thick and expensive to the touch. Assembly was a breeze and all the tools and screws were clearly labeled in separate small bags. Will think twice next time.
Related comparisons
Explore related review pages
Related buying guides
Wayfair vs Dunelm: Furniture Reviews Compared
A neutral comparison guide for reading Wayfair and Dunelm furniture reviews, including delivery, product range, quality and service themes.
Best Furniture Brands Based on Customer Reviews
A practical guide to comparing furniture brands using customer reviews, average ratings, delivery feedback, product quality and after-sales service.
Best Outdoor Furniture Brands Based on Customer Reviews
Compare outdoor furniture brands using customer reviews about durability, delivery, weather resistance, packaging and value.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.