M
Read full Marks and Spencer Home reviews Marks and Spencer Home
Furniture & Homewares
4.0
49 approved reviews
Marks and Spencer Home vs Urban Outfitters Home: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Urban Outfitters Home
Furniture & Homewares
4.9
843 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Marks and Spencer Home | 4.0 | 49 | 49% | 4% | Product quality, Delivery, Website ordering experience | View reviews |
| Urban Outfitters Home | 4.9 | 843 | 96% | 2% | Website ordering experience, Product quality, Delivery | View reviews |
Rating comparison
Marks and Spencer Home
5-star49%
4-star24%
3-star10%
2-star12%
1-star4%
Urban Outfitters Home
5-star96%
4-star0%
3-star0%
2-star2%
1-star2%
What customers mention
Delivery mentions
19 reviews
366 reviews
Product quality mentions
33 reviews
433 reviews
Customer service mentions
2 reviews
152 reviews
Returns/refunds mentions
0 reviews
106 reviews
Complaint signals
8 reviews
97 reviews
Delivery feedback comparison
Delivery is mentioned in 19 approved reviews for Marks and Spencer Home and 366 approved reviews for Urban Outfitters Home. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 33 approved reviews for Marks and Spencer Home and 433 approved reviews for Urban Outfitters Home. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 2 approved reviews for Marks and Spencer Home and 152 approved reviews for Urban Outfitters Home. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
GW
Grace Walker
Verified
Beautiful addition to the room
This was my first purchase from their home collection and went with the wooden coffee table. The packaging was surprisingly secure and everything arrived without damage. Friends visiting the house kept asking where it was from.
OJ
Oliver Jones
Verified
Absolutely stunning
I am so happy with my purchase from Marks and Spencer Home. The quality is exceptional and it looks even better in person than it did online.
NJ
Noah Johnson
Verified
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
LC
Lucy Clarke
Verified
Really happy with this purchase
We recently moved house and needed new furniture and went with the dining chair set. Assembly was easier than expected and all the screws were included properly. The packaging was surprisingly secure and everything arrived without damage. Customer service replied quickly when I asked a question about measurements before ordering.
NM
Nathan Mitchell
Verified
Looks even better in person
I originally wasn’t sure whether to order from Urban Outfitters Home and went with the TV unit. Delivery updates were clear the whole way through. The packaging was surprisingly secure and everything arrived without damage. The photos online were accurate which honestly isn’t always the case with furniture websites.
JT
James Turner
Verified
Would definitely order again
Picked this up during a weekend sale and went with the floor lamp. Delivery updates were clear the whole way through. I was worried it would look cheap in real life but it actually looked great. The photos online were accurate which honestly isn’t always the case with furniture websites. I’ve had it for a few months now and it still looks brand new even with daily use.
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