Customer reviews, ratings, delivery feedback and buying experiences for Silentnight.
www.silentnight.co.ukExcellent
Average rating
Excellent
27 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 27 approved reviews
Ms Elizabeth Young
For this furniture purchase, Silentnight did a good job with the overall furniture purchase. The whole process was easy enough, and I was happy with the final result. I would not hesitate to look at Silentnight again in the future.
Carol Mattinson
What went wrong for me with Silentnight was the arrival of the order. The delivery side caused most of the frustration, especially around arrival of the order. After this, I would want a much clearer process before buying from Silentnight again.
customer
Verified customer
I felt confident about the purchase once the delivery timing came together. The item arrived in a way that matched what I needed, without unnecessary stress. This is the kind of experience that would make me consider another purchase.
JJT
Verified customer
The help I received on my Silentnight order was mostly positive. Customer service helped keep things simple, and the communication felt reliable. The product quality stood out to me in a good way, particularly for help I received. I would probably order again, though I would pay closer attention to the details next time.
Janice Thornton
Verified customer
the customer service and communication made my impression of Silentnight sit somewhere in the middle. Communication made a difference to the experience, but not always in the way I hoped. I would need more confidence in the process before placing another order.
Elaine..Proud Mum
Verified customer
I had a positive experience with Silentnight, especially around the quality of the furniture. I liked the look and feel of the furniture, and it matched what I had hoped for. This is the kind of experience that would make me consider another purchase.
Irene Webster
Verified customer
The strongest part of this Silentnight purchase was the quality of the furniture. The product quality stood out to me in a good way, particularly for quality of the furniture. I would be happy to use Silentnight again based on this order.
Jacqueline Astell
Verified customer
My Silentnight order worked well, mainly because the look of the furniture was handled properly. The whole process was easy enough, and I was happy with the final result. I would not hesitate to look at Silentnight again in the future.
Jenny
Verified customer
I had a positive experience with Silentnight, especially around the customer support. The delivery process felt organised, and that made the purchase easier to deal with. The support I received was clear enough to make the order feel easy to manage. This is the kind of experience that would make me consider another purchase.
Dawn Osguthorpe
Verified customer
The look of the bedroom item was what I appreciated most about this Silentnight order. The delivery process felt organised, and that made the purchase easier to deal with. I would be happy to use Silentnight again based on this order.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
4.3
based on approved reviews
Approved reviews
27
used for rating totals
Complaint signals
5
low rating or issue keywords
Website ordering experience
24 reviewsDelivery
17 reviewsProduct quality
6 reviewsBed / mattress comfort
4 reviewsCustomer service
4 reviewsAssembly
3 reviewsPackaging
1 reviewValue for money
1 reviewDelivery is mentioned in 17 reviews for Silentnight. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 6 reviews for Silentnight. Customers may refer to materials, build quality, comfort, finish or durability.
Customer service is mentioned in 4 reviews for Silentnight. Reviews may refer to response times, support quality, email communication or issue resolution.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
27
approved reviews used publicly
Verified customers
25
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
22 Oct 2026
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Silentnight is currently unclaimed. Brand representatives can request access to manage profile details and reply to reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read Silentnight feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from Silentnight, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Silentnight currently has 27 approved customer reviews with an average rating of 4.3 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Bed Brands page can help you compare broader customer feedback in this category. You can also review best bedroom furniture brands based on customer reviews for a wider market view.
Have you bought from Silentnight? Share your review to help other furniture buyers compare delivery, product quality and customer service.
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One of the worldwide's largest mattress brands offering affordable and mid-range sleep products.
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Silentnight has 27 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Silentnight reviews on this Furniture Brand Reviews profile page.
17 approved reviews mention delivery experience. 9 approved reviews mention product quality. 7 approved reviews mention customer service. 1 approved review mentions value for money. Not enough approved reviews mention returns or after-sales support yet.
Yes. Customers can submit a review for Silentnight. New reviews are moderated before publishing.
25 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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