DFS
Sofa Retailer
3.6
10 approved reviews
DFS vs Crate and Barrel: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Crate and Barrel
Furniture Retailer
3.4
11 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| DFS | 3.6 | 10 | 30% | 10% | Delivery, Sofa comfort, Bed / mattress comfort | View reviews |
| Crate and Barrel | 3.4 | 11 | 27% | 18% | Product quality, Delivery, Bed / mattress comfort | View reviews |
Rating comparison
DFS
5-star30%
4-star30%
3-star20%
2-star10%
1-star10%
Crate and Barrel
5-star27%
4-star27%
3-star18%
2-star9%
1-star18%
What customers mention
Delivery mentions
7 reviews
6 reviews
Product quality mentions
3 reviews
9 reviews
Customer service mentions
3 reviews
2 reviews
Returns/refunds mentions
0 reviews
0 reviews
Complaint signals
3 reviews
3 reviews
Delivery feedback comparison
Delivery is mentioned in 7 approved reviews for DFS and 6 approved reviews for Crate and Barrel. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 3 approved reviews for DFS and 9 approved reviews for Crate and Barrel. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 3 approved reviews for DFS and 2 approved reviews for Crate and Barrel. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
LA
Lauren A.
Disappointed with the quality
The sofa arrived with a couple of noticeable scratches on the wooden legs, which was quite frustrating given the price. It also felt a bit firmer than expected and not very comfortable to sit on for long periods. Packaging was decent, but I had hoped for better quality control overall.
JM
Jack Morris
Verified
Looks great in my living room
Really happy with the colour and overall design. Assembly was simple once it arrived.
JT
Jack Turner
Verified
Nice experience overall
The bed frame feels sturdy and well built. Assembly took a bit longer than expected but wasn’t too difficult.
OB
Olivia Bennett
Verified
Worth the money
The recliner sofa is extremely comfortable and feels well made. It’s probably the best sofa I’ve owned so far.
OB
Olivia Bennett
Verified
Would definitely order again
The whole process from ordering to delivery felt professional and smooth. The coffee table looks fantastic in my apartment.
RH
Ryan Hughes
Disappointing experience
Delivery was rescheduled twice without much notice. The sofa also looked smaller than expected in person.
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