DFS
Sofa Retailer
3.6
10 approved reviews
DFS vs Made.com: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Made.com
Furniture Retailer
3.7
30 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| DFS | 3.6 | 10 | 30% | 10% | Delivery, Sofa comfort, Bed / mattress comfort | View reviews |
| Made.com | 3.7 | 30 | 33% | 7% | Delivery, Product quality, Customer service | View reviews |
Rating comparison
DFS
5-star30%
4-star30%
3-star20%
2-star10%
1-star10%
Made.com
5-star33%
4-star27%
3-star20%
2-star13%
1-star7%
What customers mention
Delivery mentions
7 reviews
8 reviews
Product quality mentions
3 reviews
6 reviews
Customer service mentions
3 reviews
3 reviews
Returns/refunds mentions
0 reviews
0 reviews
Complaint signals
3 reviews
8 reviews
Delivery feedback comparison
Delivery is mentioned in 7 approved reviews for DFS and 8 approved reviews for Made.com. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 3 approved reviews for DFS and 6 approved reviews for Made.com. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 3 approved reviews for DFS and 3 approved reviews for Made.com. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
JM
Jack Morris
Verified
Looks great in my living room
Really happy with the colour and overall design. Assembly was simple once it arrived.
GW
George Walker
Verified
Nice but pricey
Looks good but a bit expensive.
JG
Jack Green
Verified
Good quality
Feels solid and looks premium. Slightly expensive though.
OB
Olivia Bennett
Verified
Worth the money
The recliner sofa is extremely comfortable and feels well made. It’s probably the best sofa I’ve owned so far.
OS
Olivia Scott
Verified
Love the design
Very stylish furniture and looks great in photos. Happy with how it turned out.
OB
Olivia Brown
Verified
Love the look
Very Instagram style furniture.
Related comparisons
Explore related review pages
Related buying guides
DFS vs Sofology: Sofa Reviews Compared
A practical comparison guide for reading DFS and Sofology sofa reviews, including comfort, delivery, quality and customer service.
Wayfair vs Dunelm: Furniture Reviews Compared
A neutral comparison guide for reading Wayfair and Dunelm furniture reviews, including delivery, product range, quality and service themes.
Best Furniture Brands Based on Customer Reviews
A practical guide to comparing furniture brands using customer reviews, average ratings, delivery feedback, product quality and after-sales service.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.