IKEA
Furniture Retailer
4.2
1000 approved reviews
IKEA vs Crate and Barrel: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Crate and Barrel
Furniture Retailer
3.4
11 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| IKEA | 4.2 | 1000 | 54% | 5% | Product quality, Value for money, Assembly | View reviews |
| Crate and Barrel | 3.4 | 11 | 27% | 18% | Product quality, Delivery, Bed / mattress comfort | View reviews |
Rating comparison
IKEA
5-star54%
4-star30%
3-star6%
2-star7%
1-star5%
Crate and Barrel
5-star27%
4-star27%
3-star18%
2-star9%
1-star18%
What customers mention
Delivery mentions
1 reviews
6 reviews
Product quality mentions
642 reviews
9 reviews
Customer service mentions
0 reviews
2 reviews
Returns/refunds mentions
135 reviews
0 reviews
Complaint signals
178 reviews
3 reviews
Delivery feedback comparison
Delivery is mentioned in 1 approved reviews for IKEA and 6 approved reviews for Crate and Barrel. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 642 approved reviews for IKEA and 9 approved reviews for Crate and Barrel. Reviews may refer to materials, comfort, build quality, finish or durability.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
LA
Lauren A.
Disappointed with the quality
The sofa arrived with a couple of noticeable scratches on the wooden legs, which was quite frustrating given the price. It also felt a bit firmer than expected and not very comfortable to sit on for long periods. Packaging was decent, but I had hoped for better quality control overall.
JG
Jack Green
Nice design
Modern look but not super durable.
NK
Noah King
Verified
Nice design
Modern and clean look which fits well in my room. Not super sturdy but good enough.
JT
Jack Turner
Verified
Nice experience overall
The bed frame feels sturdy and well built. Assembly took a bit longer than expected but wasn’t too difficult.
OH
Olivia Hall
Verified
Perfect for budget
Exactly what I needed for my student flat.
CR
Chloe Reed
Verified
Great for the price
For what you pay, the quality is actually quite decent. Perfect for furnishing a rental flat.
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