John Lewis
Department Store Furniture
4.3
47 approved reviews
John Lewis vs swiveluk: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
S
Read full swiveluk reviews swiveluk
Furniture brand
1.0
1 approved review
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| John Lewis | 4.3 | 47 | 57% | 0% | Product quality, Delivery, Website ordering experience | View reviews |
| swiveluk | 1.0 | 1 | 0% | 100% | Bed / mattress comfort, Customer service, Delivery | View reviews |
Rating comparison
John Lewis
5-star57%
4-star23%
3-star15%
2-star4%
1-star0%
swiveluk
5-star0%
4-star0%
3-star0%
2-star0%
1-star100%
What customers mention
Delivery mentions
20 reviews
1 reviews
Product quality mentions
33 reviews
0 reviews
Customer service mentions
4 reviews
1 reviews
Returns/refunds mentions
0 reviews
0 reviews
Complaint signals
2 reviews
1 reviews
Delivery feedback comparison
Delivery is mentioned in 20 approved reviews for John Lewis and 1 approved reviews for swiveluk. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 33 approved reviews for John Lewis and 0 approved reviews for swiveluk. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 4 approved reviews for John Lewis and 1 approved reviews for swiveluk. Reviews may refer to response times, support quality, email communication or issue resolution.
Latest reviews from both brands
J
Judian
159 days to receive my sofa — and that wasn’t even the worst part.
I’m giving 1 star, only because a 0-star option doesn’t exist. According to James, 99% of customers don’t experience this. So if you’re not in the “lucky 1%,” this review may not apply to you — though I strongly suggest reading reviews carefully before ordering. I placed my order on 31 Aug 2025 with an original delivery date of 2 Nov 2025, timed perfectly with the completion of my newly built, completely unfurnished flat. My sofa finally arrived on 5 Feb 2026 — 159 days after ordering and 95 days late — and only after relentless chasing and pressure on my part. At one point, James even asked me to contact the courier myself just to get delivery arranged. Over the months, I was given a rotating list of explanations: a cyber attack on the website, US–China trade wars, tariffs, warehouse issues, courier problems, and the fact that James handles “over 200 orders a month.” Whatever the explanation, the responsibility sits squarely with Swivel. The complete lack of proactive communication made the experience draining, frustrating, and genuinely stressful. The 1 star is solely because James arranged a temporary sofa, which I appreciated. However, being three months past the estimated delivery date without the actual product is not a problem a temporary fix meaningfully solves. Then came delivery day — a nightmare in its own right. Despite receiving a confirmation email the day before with a delivery date and time window, the delivery wasn’t actually scheduled. Three hours after the window passed, I began chasing both the courier and James, only to be told later that day that no delivery had been arranged for that time specified in the email from the courier. After escalating the issue all the way to the courier company’s director, a same-day delivery was eventually arranged — arriving six hours later than the confirmed time stated in the email received just the day before. This completely disrupted my workday and caused an enormous amount of unnecessary stress. To be clear, this is NOT a reflection on the delivery drivers. The two drivers who arrived were genuinely lovely — friendly, professional, and the only bright spot in this entire process. Bottom line: If you need a sofa within any reasonable timeframe, avoid Swivel! If you’re comfortable waiting close to a year — while chasing, pressuring, and repeatedly rearranging your life — then proceed at your own risk. And that’s assuming you don’t end up in the “1%” of customers who go through this ordeal. 1 star, solely because a temporary solution was offered and I didn’t spend the Christmas holidays sitting on cardboard boxes — not because the ordering, communication, or delivery experience met even a basic acceptable standard. If this is what the “1%” looks like, ask yourself whether you’re willing to take that risk before ordering.
JW
James Williams
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
MS
Mia Smith
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
EJ
Emma Johnson
Verified customer
Absolutely stunning
I am so happy with my purchase from John Lewis. The quality is exceptional and it looks even better in person than it did online.
LW
Liam Williams
Verified customer
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
NG
Noah Garcia
Verified customer
Perfect addition to our home
The design is timeless and the craftsmanship is evident in every detail. Highly recommend John Lewis for anyone looking for premium furniture.
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