JW
James Williams
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
J
✓ Claimed BusinessDepartment Store Furniture
John Lewis
Customer reviews, ratings, delivery feedback and buying experiences for John Lewis.
www.johnlewis.com4.347 reviews
Average rating
4.3out of 5
47 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
John Lewis reviews
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 47 approved reviews
MS
Mia Smith
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
EJ
Emma Johnson
Verified customer
Absolutely stunning
I am so happy with my purchase from John Lewis. The quality is exceptional and it looks even better in person than it did online.
LW
Liam Williams
Verified customer
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
NG
Noah Garcia
Verified customer
Perfect addition to our home
The design is timeless and the craftsmanship is evident in every detail. Highly recommend John Lewis for anyone looking for premium furniture.
EJ
Emma Jones
Verified customer
Beautiful design
Love the aesthetic and the comfort. There was a tiny scratch on one of the legs, but customer service was helpful in resolving it.
OG
Oliver Garcia
Verified customer
Beautiful design
Love the aesthetic and the comfort. There was a tiny scratch on one of the legs, but customer service was helpful in resolving it.
SD
Sophia Davis
Verified customer
Exceeded expectations
I was hesitant to buy online but John Lewis delivered exactly what I wanted. The finish is beautiful and it feels very high-end.
EM
Emma Miller
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
LJ
Liam Johnson
Verified customer
Excellent service and quality
From the ordering process to delivery, everything was seamless. The piece is sturdy and very comfortable.
Page 1 of 5
Review intelligence
What customers mention about John Lewis
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
4.3
based on approved reviews
Approved reviews
47
used for rating totals
Complaint signals
2
low rating or issue keywords
Top mentioned topics
Product quality
33 reviews27 positive · 4 mixed · 2 negative
Delivery
20 reviews17 positive · 3 mixed
Website ordering experience
20 reviews20 positive
Sofa comfort
8 reviews8 positive
Assembly
4 reviews4 positive
Bed / mattress comfort
4 reviews4 positive
Customer service
4 reviews4 positive
Value for money
4 reviews4 mixed
John Lewis rating breakdown
5-star57%
4-star23%
3-star15%
2-star4%
1-star0%
John Lewis delivery reviews
Delivery is mentioned in 20 reviews for John Lewis. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
John Lewis product quality reviews
Product quality is mentioned in 33 reviews for John Lewis. Customers may refer to materials, build quality, comfort, finish or durability.
John Lewis customer service reviews
Customer service is mentioned in 4 reviews for John Lewis. Reviews may refer to response times, support quality, email communication or issue resolution.
Trust and review activity
How Furniture Brand Reviews works for John Lewis
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
47
approved reviews used publicly
Verified customers
47
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
24 Mar 2026
latest approved review date
Companies cannot pay to remove reviews
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Only approved reviews affect scores
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Suspicious reviews can be reported
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
John Lewis is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
How to use this John Lewis review page
This profile is designed to help furniture shoppers read John Lewis feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
What to compare before ordering
Before buying from John Lewis, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Current review signal
John Lewis currently has 47 approved customer reviews with an average rating of 4.3 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
How Furniture Brand Reviews handles feedback
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
Explore related furniture choices
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Bed and Mattress Brands page can help you compare broader customer feedback in this category. You can also review best furniture brands based on customer reviews for a wider market view.
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No paid removal
Companies cannot pay Furniture Brand Reviews to remove approved reviews or change customer ratings.
Disclosure rules
Incentivised reviews must be disclosed, and suspicious content can be reported for manual review.
About John Lewis
worldwide department store offering furniture homeware mattresses lighting and decor.
Is John Lewis legit?
Furniture Brand Reviews provides customer-submitted reviews and brand information to help shoppers compare furniture companies. Always check the brand's official website, policies, delivery information and recent customer feedback before purchasing.
Write a review for John Lewis
Share your furniture buying experience to help other shoppers compare delivery, quality and customer service.
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FAQ
Is John Lewis a good furniture brand?
John Lewis has 47 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
Where can I read John Lewis reviews?
You can read approved John Lewis reviews on this Furniture Brand Reviews profile page.
What do customers mention about John Lewis?
20 approved reviews mention delivery experience. 31 approved reviews mention product quality. 8 approved reviews mention customer service. 4 approved reviews mention value for money. Not enough approved reviews mention returns or after-sales support yet.
Can I write a review for John Lewis?
Yes. Customers can submit a review for John Lewis. New reviews are moderated before publishing.
Does Furniture Brand Reviews verify reviews?
47 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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