JW
James Williams
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
✓ Claimed BusinessDepartment Store Furniture
John Lewis
Customer reviews, ratings, delivery feedback and buying experiences for John Lewis.
www.johnlewis.com4.347 reviews
Average rating
4.3out of 5
47 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
John Lewis reviews
Approved independent furniture brand reviews from customers.
Top mentions
Showing 47 of 47 reviews
MS
Mia Smith
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
EJ
Emma Johnson
Verified customer
Absolutely stunning
I am so happy with my purchase from John Lewis. The quality is exceptional and it looks even better in person than it did online.
LW
Liam Williams
Verified customer
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
NG
Noah Garcia
Verified customer
Perfect addition to our home
The design is timeless and the craftsmanship is evident in every detail. Highly recommend John Lewis for anyone looking for premium furniture.
EJ
Emma Jones
Verified customer
Beautiful design
Love the aesthetic and the comfort. There was a tiny scratch on one of the legs, but customer service was helpful in resolving it.
OG
Oliver Garcia
Verified customer
Beautiful design
Love the aesthetic and the comfort. There was a tiny scratch on one of the legs, but customer service was helpful in resolving it.
SD
Sophia Davis
Verified customer
Exceeded expectations
I was hesitant to buy online but John Lewis delivered exactly what I wanted. The finish is beautiful and it feels very high-end.
EM
Emma Miller
Verified customer
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
LJ
Liam Johnson
Verified customer
Excellent service and quality
From the ordering process to delivery, everything was seamless. The piece is sturdy and very comfortable.
Page 1 of 5
Review intelligence
What customers mention about John Lewis
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
4.3
based on approved reviews
Approved reviews
47
used for this analysis
Complaint signals
2
low rating or issue keywords
Top mentioned topics
Product quality
33 reviews27 positive · 4 mixed · 2 negative
Delivery
20 reviews17 positive · 3 mixed
Website ordering experience
20 reviews20 positive
Sofa comfort
8 reviews8 positive
Assembly
4 reviews4 positive
Bed / mattress comfort
4 reviews4 positive
Customer service
4 reviews4 positive
Value for money
4 reviews4 mixed
John Lewis rating breakdown
5-star57%
4-star23%
3-star15%
2-star4%
1-star0%
John Lewis delivery reviews
Delivery is mentioned in 20 reviews for John Lewis. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
John Lewis product quality reviews
Product quality is mentioned in 33 reviews for John Lewis. Customers may refer to materials, build quality, comfort, finish or durability.
John Lewis customer service reviews
Customer service is mentioned in 4 reviews for John Lewis. Reviews may refer to response times, support quality, email communication or issue resolution.
Share your furniture buying experience
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Write a review for John LewisAbout John Lewis
worldwide department store offering furniture homeware mattresses lighting and decor.
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FAQ
Is John Lewis a good furniture brand?
John Lewis has 47 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
Where can I read John Lewis reviews?
You can read approved John Lewis reviews on this Furniture Brand Reviews profile page.
What do customers mention about John Lewis?
20 approved reviews mention delivery experience. 31 approved reviews mention product quality. 8 approved reviews mention customer service. 4 approved reviews mention value for money. Not enough approved reviews mention returns or after-sales support yet.
Can I write a review for John Lewis?
Yes. Customers can submit a review for John Lewis. New reviews are moderated before publishing.
Does Furniture Brand Reviews verify reviews?
47 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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