M
Read full Marks and Spencer Home reviews Marks and Spencer Home
Furniture & Homewares
4.0
49 approved reviews
Marks and Spencer Home vs John Lewis: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
John Lewis
Department Store Furniture
4.3
47 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Marks and Spencer Home | 4.0 | 49 | 49% | 4% | Product quality, Delivery, Website ordering experience | View reviews |
| John Lewis | 4.3 | 47 | 57% | 0% | Product quality, Delivery, Website ordering experience | View reviews |
Rating comparison
Marks and Spencer Home
5-star49%
4-star24%
3-star10%
2-star12%
1-star4%
John Lewis
5-star57%
4-star23%
3-star15%
2-star4%
1-star0%
What customers mention
Delivery mentions
19 reviews
20 reviews
Product quality mentions
33 reviews
33 reviews
Customer service mentions
2 reviews
4 reviews
Returns/refunds mentions
0 reviews
0 reviews
Complaint signals
8 reviews
2 reviews
Delivery feedback comparison
Delivery is mentioned in 19 approved reviews for Marks and Spencer Home and 20 approved reviews for John Lewis. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 33 approved reviews for Marks and Spencer Home and 33 approved reviews for John Lewis. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 2 approved reviews for Marks and Spencer Home and 4 approved reviews for John Lewis. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
OJ
Oliver Jones
Verified
Absolutely stunning
I am so happy with my purchase from Marks and Spencer Home. The quality is exceptional and it looks even better in person than it did online.
NJ
Noah Johnson
Verified
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
JW
James Williams
Verified
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
MS
Mia Smith
Verified
It's okay for the price
The style is great, but the material feels a bit lighter than I expected. It's a decent piece of furniture but maybe not for high-traffic areas.
LG
Liam Garcia
Verified
Decent, but mixed feelings
I like the look of it, but the delivery experience was a bit stressful. The product itself is fine but not mind-blowing.
EJ
Emma Johnson
Verified
Absolutely stunning
I am so happy with my purchase from John Lewis. The quality is exceptional and it looks even better in person than it did online.
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