Tom Dixon
Furniture & Lighting Brand
4.7
653 approved reviews
Tom Dixon vs Furniture Outlet: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Furniture Outlet
Furniture Store
2.6
883 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Tom Dixon | 4.7 | 653 | 78% | 1% | Product quality, Delivery, Value for money | View reviews |
| Furniture Outlet | 2.6 | 883 | 19% | 37% | Value for money, Product quality, Customer service | View reviews |
Rating comparison
Tom Dixon
5-star78%
4-star14%
3-star6%
2-star1%
1-star1%
Furniture Outlet
5-star19%
4-star18%
3-star6%
2-star20%
1-star37%
What customers mention
Delivery mentions
288 reviews
585 reviews
Product quality mentions
360 reviews
601 reviews
Customer service mentions
111 reviews
589 reviews
Returns/refunds mentions
50 reviews
198 reviews
Complaint signals
11 reviews
540 reviews
Delivery feedback comparison
Delivery is mentioned in 288 approved reviews for Tom Dixon and 585 approved reviews for Furniture Outlet. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 360 approved reviews for Tom Dixon and 601 approved reviews for Furniture Outlet. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 111 approved reviews for Tom Dixon and 589 approved reviews for Furniture Outlet. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
LC
Lucy Carter
Verified
Would definitely recommend
This was my first purchase from Tom Dixon and decided to purchase the bar stool. Several visitors have already complimented the piece. Several visitors have already complimented the piece. Customer service was responsive whenever I asked for updates regarding shipping.
AJ
Amelia Jones
Great selection of premium looking beds at clearance prices
The sofa is exceptionally comfortable and the fabric feels thick and expensive to the touch. We have already received so many lovely compliments from guests about our new dining room set. It looks like a high-end luxury piece from a designer boutique but at a fraction of the cost. Assembly was a breeze and all the tools and screws were clearly labeled in separate small bags. I was amazed by the selection at the warehouse and the staff were incredibly helpful without being pushy. Highly recommended.
DK
Daniel Knight
Wrong item sent twice and now they expect me to pay for return shipping
After only a month of light use, one of the main support legs under the bed frame snapped completely. The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. It took over four hours to try and assemble a simple chest of drawers due to missing hardware screws. I tried calling customer services multiple times but it just goes straight to an automated voicemail. Just beware of this before buying.
RP
Robert Palmer
Damaged dining table left on my driveway without any notice
The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. After only a month of light use, one of the main support legs under the bed frame snapped completely. They refuse to process my refund unless I pack this massive heavy item up and drop it off myself. I tried calling customer services multiple times but it just goes straight to an automated voicemail.
RT
Ryan Turner
Verified
Exactly the statement piece we wanted
This was my first purchase from Tom Dixon and decided to purchase the wall light. Delivery arrived well packaged with no visible damage. The lighting completely transformed the atmosphere of the room. What impressed me most was how distinctive the design felt compared to mainstream furniture brands.
DB
Daniel Bennett
Verified
Would definitely recommend
I originally found this product through Instagram and decided to purchase the leather armchair. The design feels modern without looking overly trendy. Several visitors have already complimented the piece. Even after months of use, it still looks as impressive as the day it arrived.
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