Westwing UK
Furniture & Homewares
2.5
2 approved reviews
Westwing UK vs Marks and Spencer Home: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
M
Read full Marks and Spencer Home reviews Marks and Spencer Home
Furniture & Homewares
4.0
50 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Westwing UK | 2.5 | 2 | 0% | 50% | Assembly, Bed / mattress comfort, Customer service | View reviews |
| Marks and Spencer Home | 4.0 | 50 | 48% | 4% | Product quality, Delivery, Website ordering experience | View reviews |
Rating comparison
Westwing UK
5-star0%
4-star50%
3-star0%
2-star0%
1-star50%
Marks and Spencer Home
5-star48%
4-star24%
3-star10%
2-star14%
1-star4%
What customers mention
Delivery mentions
1 reviews
20 reviews
Product quality mentions
1 reviews
34 reviews
Customer service mentions
1 reviews
2 reviews
Returns/refunds mentions
1 reviews
0 reviews
Complaint signals
1 reviews
9 reviews
Delivery feedback comparison
Delivery is mentioned in 1 approved reviews for Westwing UK and 20 approved reviews for Marks and Spencer Home. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 1 approved reviews for Westwing UK and 34 approved reviews for Marks and Spencer Home. Reviews may refer to materials, comfort, build quality, finish or durability.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
W
Will
Verified customer
Deceptive Tracking and Delivery Failure - Order #3483915
Appalling logistics failure and complete lack of transparency. Westwing sent a formal confirmation scheduling my white-glove furniture delivery for today between 13:00-15:00, providing specific driver names. I pre-booked my building's concierge loading bay based on this. This morning at 8:00 AM, their portal secretly changed to 'Failed Delivery' with zero notifications to me, no call, test, nor email. I had to proactively track down the driver myself, who explicitly confirmed that the UK warehouse does not even have the items because they never arrived from Germany! They are generating entirely fake tracking data and driver manifests while holding well over £600 of my products. Customer service lines are cutting off calls. Absolute operational meltdown. Senior management has been given a strict deadline until 13:30 PM today to call my mobile. I refuse to cancel—I want a supervisor to locate my goods today.
JJ
Jamie J.
Not impressed with the bedside table
The size was as shown online, but the wood finish felt cheap and it scratched easily. It was delivered later than I had hoped, which didn’t help matters.
ON
Oscar N.
Good quality but tricky to assemble
The sofa looks just like in the pictures and the material feels sturdy. It’s quite comfortable for the price, although the seat cushions are a bit firmer than I expected. It took me longer than anticipated to put together because the instructions weren’t very clear, but once done it fits nicely in my living room.
OJ
Oliver Jones
Verified customer
Absolutely stunning
I am so happy with my purchase from Marks and Spencer Home. The quality is exceptional and it looks even better in person than it did online.
NJ
Noah Johnson
Verified customer
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
LG
Liam Garcia
Verified customer
Decent, but mixed feelings
I like the look of it, but the delivery experience was a bit stressful. The product itself is fine but not mind-blowing.
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