Westwing UK
Furniture & Homewares
2.5
2 approved reviews
Westwing UK vs Homary UK: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Homary UK
Furniture & Homewares
2.6
646 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Westwing UK | 2.5 | 2 | 0% | 50% | Assembly, Bed / mattress comfort, Customer service | View reviews |
| Homary UK | 2.6 | 646 | 13% | 21% | Product quality, Delivery, Value for money | View reviews |
Rating comparison
Westwing UK
5-star0%
4-star50%
3-star0%
2-star0%
1-star50%
Homary UK
5-star13%
4-star13%
3-star16%
2-star37%
1-star21%
What customers mention
Delivery mentions
1 reviews
393 reviews
Product quality mentions
1 reviews
481 reviews
Customer service mentions
1 reviews
178 reviews
Returns/refunds mentions
1 reviews
116 reviews
Complaint signals
1 reviews
372 reviews
Delivery feedback comparison
Delivery is mentioned in 1 approved reviews for Westwing UK and 393 approved reviews for Homary UK. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 1 approved reviews for Westwing UK and 481 approved reviews for Homary UK. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 1 approved reviews for Westwing UK and 178 approved reviews for Homary UK. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
W
Will
Verified customer
Deceptive Tracking and Delivery Failure - Order #3483915
Appalling logistics failure and complete lack of transparency. Westwing sent a formal confirmation scheduling my white-glove furniture delivery for today between 13:00-15:00, providing specific driver names. I pre-booked my building's concierge loading bay based on this. This morning at 8:00 AM, their portal secretly changed to 'Failed Delivery' with zero notifications to me, no call, test, nor email. I had to proactively track down the driver myself, who explicitly confirmed that the UK warehouse does not even have the items because they never arrived from Germany! They are generating entirely fake tracking data and driver manifests while holding well over £600 of my products. Customer service lines are cutting off calls. Absolute operational meltdown. Senior management has been given a strict deadline until 13:30 PM today to call my mobile. I refuse to cancel—I want a supervisor to locate my goods today.
ON
Oscar N.
Good quality but tricky to assemble
The sofa looks just like in the pictures and the material feels sturdy. It’s quite comfortable for the price, although the seat cushions are a bit firmer than I expected. It took me longer than anticipated to put together because the instructions weren’t very clear, but once done it fits nicely in my living room.
JM
Julie Murphy
Verified customer
Ordered a product which never arrived.
Ordered a product which never arrived. Tracking said In Transit and at customs. That went on for a month and it never left China. Customer Services did respond and encouraged me to be patient but after a few more weeks of no change, I requested a refund which was processed quickly but still waiting for it to arrive in my account.. let's see. Although the cancellation process appears easy enough, that isn't the point. I wanted what I'd ordered, not a refund, however I didn't realise it was a Chinese company as it doesn't give that impression. I now doubt that the product would have looked anything like the photo and it's probably the home equivalent of Shein and Temu which are just tat.
ET
Emma Thompson
Verified customer
Avoid at all costs - quality is nowhere near what the pictures show
The pre-drilled holes didn't line up at all, had to drill my own. The shipping took forever, almost two months to arrive in London. It looked so much better in the professional photos online. Just keep this in mind.
JD
Jack D.
Not worth the price tag, arrived with scratches all over the metal frame
It looked so much better in the professional photos online. After assembling it, I realized the drawers don't even close flush. I've been waiting for a refund for 3 weeks now and nothing. I would never order from this site again, a total nightmare. Glad I bought it.
HB
Harry B.
Verified customer
Highly recommend this brand for anyone looking for unique modern furniture
The customer support team was very responsive when I asked for tracking. I was nervous about ordering online, but the packaging was bulletproof. Absolutely stunning! This is now the centerpiece of my living room. Fast delivery to Manchester, arrived well within the estimated time. Glad I bought it.
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