The first unit I received looked like a used or returned item, and instead of accepting a return, Homary made me wait months for a replacement. The replacement still had faulty drawers that would not open and close correctly, even after professional assembly and replacement runners. The push-to-open mechanism kept failing, leaving parts of the unit unusable. For a piece costing around £1000, the quality was unacceptable, and the customer service did not resolve the problem.
The communication on my Homary UK order was mostly positive. The people dealing with the order made the experience feel easier. The resolution process did not spoil the overall experience. Overall I was satisfied, though there is room for the process to be sharper.
I ordered a TV cabinet in early February and was first given a delivery estimate for early May, only for it to be pushed back to the end of June. For a £400 item, that delay was unacceptable. It seemed the product was not actually in stock and had to be manufactured and shipped by sea. Customer service was also frustrating, with repeated automated requests for information I had already provided. After months of waiting, I still had no item.
I accidentally ordered the same artwork twice and contacted Homary quickly to arrange a return. The issue dragged on for nearly two months, and I had to take time off work twice for collections that never happened. After all that inconvenience, I still did not receive the full amount back. Without a direct phone line to speak to someone, the whole process became stressful, slow, and very difficult to resolve.
Looking at this Homary UK experience, the point about very helpfull was the part that stood out to me. I came away from this Homary UK order pleased with the service. The communication felt reliable and helped keep the process simple. For me, the purchase left a good impression.
I was still waiting for my refund and could not get the issue resolved quickly. The process felt unclear, and I had to keep looking for proper support instead of receiving a straightforward update. When a customer is already waiting for money back, slow communication makes the situation much more frustrating.
I placed my order in December knowing the delivery time would be long, but the dates kept slipping with very little explanation. A small refund was promised and never came through. When a delivery finally arrived, it was late and turned out to be only a small accessory pack, not the actual furniture. After more than half a year, I still did not feel confident the rest would arrive correctly. Ordering from Homary felt like waiting on luck rather than a proper delivery process.
I ordered dining chairs in early May and they arrived a few days later, but the colour was wrong. I followed the return policy and tried contacting Homary by email and phone several times. More than a month passed without a proper reply or any clear way to send the chairs back. I simply wanted to return the incorrect items and receive my refund, but the lack of response made that very difficult.
I ordered a chest of drawers at the beginning of January and only realised after paying how long the delivery would take. The expected date moved from May to June, while tracking suggested the item was still at sea. Waiting five months for a basic furniture order is unreasonable, especially when the date keeps changing. By that point, I was beyond frustrated and unsure when it would ever arrive.
The customer support gave me a good impression of Homary UK. Customer support came across as helpful when I needed information. I finished the order feeling comfortable recommending Homary UK.
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
2.6
based on approved reviews
Approved reviews
673
used for rating totals
Complaint signals
393
low rating or issue keywords
Top mentioned topics
Product quality
487 reviews
119 positive · 58 mixed · 310 negative
Delivery
409 reviews
102 positive · 56 mixed · 251 negative
Value for money
260 reviews
65 positive · 13 mixed · 182 negative
Website ordering experience
259 reviews
69 positive · 34 mixed · 156 negative
Customer service
194 reviews
68 positive · 126 negative
Packaging
174 reviews
61 positive · 27 mixed · 86 negative
Returns & refunds
131 reviews
2 positive · 129 negative
Assembly
124 reviews
16 mixed · 108 negative
Homary UK rating breakdown
5-star14%
4-star13%
3-star15%
2-star35%
1-star23%
Homary UK delivery reviews
Delivery is mentioned in 409 reviews for Homary UK. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Homary UK product quality reviews
Product quality is mentioned in 487 reviews for Homary UK. Customers may refer to materials, build quality, comfort, finish or durability.
Homary UK customer service reviews
Customer service is mentioned in 194 reviews for Homary UK. Reviews may refer to response times, support quality, email communication or issue resolution.
Homary UK returns and refunds reviews
Returns or refunds are mentioned in 131 reviews for Homary UK. Reviews may refer to returns, exchanges, cancellations, collections or refund handling.
Homary UK complaints
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
How Furniture Brand Reviews works for Homary UK
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
673
approved reviews used publicly
Verified customers
339
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
4 Sept 2026
latest approved review date
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Only approved reviews affect scores
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Suspicious reviews can be reported
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Homary UK is currently unclaimed. Brand representatives can request access to manage profile details and reply to reviews.
This profile is designed to help furniture shoppers read Homary UK feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
What to compare before ordering
Before buying from Homary UK, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Current review signal
Homary UK currently has 673 approved customer reviews with an average rating of 2.6 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
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Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Luxury Furniture Brands page can help you compare broader customer feedback in this category. You can also review best uk furniture brands based on customer reviews for a wider market view.
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About Homary UK
Online furniture and home decor retailer offering modern and luxury-inspired furniture.
Is Homary UK legit?
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Write a review for Homary UK
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339 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
