Z
Read full Zinus reviews Zinus
Furniture & Mattress Brand
2.5
15 approved reviews
Zinus vs Crate and Barrel: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
C
Read full Crate and Barrel reviews Crate and Barrel
Furniture Retailer
3.3
12 approved reviews
Comparison guide
How to read this Zinus vs Crate and Barrel comparison
This page compares Zinus and Crate and Barrel using approved customer reviews on Furniture Brand Reviews. It is intended to help shoppers compare current review signals, not to declare one furniture brand universally better than another. The most useful signal is usually the combination of average rating, review count and the written review context behind the numbers.
What this comparison can tell you
The comparison can show how many approved reviews each brand has, how customers rate them, and whether review text commonly mentions delivery, product quality, customer service, returns or complaint-related issues. Across both brands, this comparison currently draws on 27 approved reviews.
What this comparison cannot prove
It cannot prove that every future order will match past reviews, and it should not replace checking product details, delivery terms, return policies and the brand's own website. A brand with fewer reviews may have less reliable patterns, while a brand with many reviews may show a broader range of customer experiences.
Delivery, quality and service signals
7 approved reviews mention delivery for Zinus. 6 approved reviews mention delivery for Crate and Barrel. Product quality and customer service mentions should be read as prompts for deeper review reading, especially for large furniture orders where delays, damage or support response can affect the overall buying experience.
How complaint signals are handled
Complaint signals are counted conservatively from low-rated approved reviews and review text that mentions problems such as damage, delays, refunds, returns or poor service. They are not legal findings and should not be treated as proof that a brand is unsafe or dishonest. Read the full reviews before making a decision.
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Zinus | 2.5 | 15 | 33% | 60% | Website ordering experience, Delivery, Customer service | View reviews |
| Crate and Barrel | 3.3 | 12 | 25% | 17% | Product quality, Delivery, Bed / mattress comfort | View reviews |
Rating comparison
Zinus
5-star33%
4-star0%
3-star7%
2-star0%
1-star60%
Crate and Barrel
5-star25%
4-star25%
3-star25%
2-star8%
1-star17%
What customers mention
Delivery mentions
7 reviews
6 reviews
Product quality mentions
3 reviews
10 reviews
Customer service mentions
6 reviews
2 reviews
Returns/refunds mentions
0 reviews
0 reviews
Complaint signals
9 reviews
3 reviews
Who might compare Zinus?
Shoppers may want to read Zinus reviews if they are comparing brands by current approved customer ratings, delivery feedback, product quality comments and after-sales experience.
Read Zinus reviewsWho might compare Crate and Barrel?
Shoppers may want to read Crate and Barrel reviews if they need more context on customer service, delivery timing, quality mentions, returns or complaint signals before choosing a furniture brand.
Read Crate and Barrel reviewsDelivery feedback comparison
Delivery is mentioned in 7 approved reviews for Zinus and 6 approved reviews for Crate and Barrel. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 3 approved reviews for Zinus and 10 approved reviews for Crate and Barrel. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 6 approved reviews for Zinus and 2 approved reviews for Crate and Barrel. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
JT
Josh Thomas
Verified customer
Overall Great Experience
The purchase was what I appreciated most about this Zinus order. The people dealing with the order came across as helpful and professional. For the price, I felt the result was fair and the order delivered what I wanted. I would be happy to use Zinus again based on this order.
BH
Brendan Haddock
Verified customer
Great service in New Zealand
For this furniture purchase, Zinus did a good job with the help I received. Customer service helped keep things simple, and the communication felt reliable. The product quality stood out to me in a good way, particularly for help I received. I would not hesitate to look at Zinus again in the future.
KM
Kimberly Mitman
Verified customer
TERRIBLE customer service
What went wrong for me with Zinus was the help I received. The delivery side caused most of the frustration, especially around help I received. I expected clearer answers from Zinus, especially once the order became difficult. After this, I would want a much clearer process before buying from Zinus again.
EG
Eva Gvaramiya
Verified customer
worst experience ever
After the delivery side of my furniture order, I would be careful about ordering from Zinus again. The delivery side caused most of the frustration, especially around the delivery side of my furniture order. The after-sales process felt slow, and I did not feel properly supported. This experience would make me look elsewhere before trying Zinus again.
M
MelbourneVIC
Verified customer
Zinus Quick Lock Metal Bedframe Queensize
I was happy with the delivery timing on my Zinus order. The item arrived in a way that matched what I needed, without unnecessary stress. For me, the order did what it needed to do and left a good impression.
AF
Andy Fallon LT Fallon
Verified customer
I rarely leave negative reviews
What went wrong for me with Zinus was the customer service and communication. Customer service did not give me the level of help I expected when the issue came up. I expected better quality control from Zinus before the bedroom item reached me. I would not rush to place another order with Zinus.
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FAQ
How is the Zinus vs Crate and Barrel comparison calculated?
This page compares approved customer reviews for Zinus and Crate and Barrel, including average rating, review count, delivery mentions, product quality mentions, customer service mentions and complaint signals.
Does Furniture Brand Reviews decide whether Zinus or Crate and Barrel is better?
No. The comparison shows current approved review data and avoids making unsupported claims about which brand is better.
Can I read the full Zinus and Crate and Barrel reviews?
Yes. Each brand has a full review profile where you can read approved customer reviews and write your own review.
Are pending reviews included in this comparison?
No. Pending, rejected and hidden reviews are not used in comparison scores, review counts or review intelligence.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.