Customer reviews, ratings, delivery feedback and buying experiences for Zinus.
www.zinus.comPoor
Average rating
Poor
24 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 24 approved reviews
keith kuzniarek
Verified customer
I did not feel properly supported by Zinus when the customer service and communication became a problem. I expected clearer answers from Zinus, especially once the order became difficult. This experience would make me look elsewhere before trying Zinus again.
Chi
Verified customer
After the help I received, I would be careful about ordering from Zinus again. The delivery side caused most of the frustration, especially around help I received. I expected clearer answers from Zinus, especially once the order became difficult. This experience would make me look elsewhere before trying Zinus again.
Joe
Verified customer
I was disappointed with the quality of the bedroom item during this Zinus purchase. I expected clearer answers from Zinus, especially once the order became difficult. The condition of the bedroom item was a real problem and should have been checked before dispatch. After this, I would want a much clearer process before buying from Zinus again.
Nichole Alcorn
Verified customer
The purchase from Zinus became frustrating because the customer service and communication was not handled well. The communication made the problem feel harder to resolve than it needed to be. I would have expected a clearer and fairer resolution once the problem was reported. A faster and clearer resolution would have changed how I felt about Zinus.
Catherine Brown
Verified customer
I was happy with the quality of the bedroom item on my Zinus order. The item arrived in a way that matched what I needed, without unnecessary stress. For me, the order did what it needed to do and left a good impression.
Alison Schroeder
Verified customer
I did not feel properly supported by Zinus when the service became a problem. I expected clearer answers from Zinus, especially once the order became difficult. This experience would make me look elsewhere before trying Zinus again.
ZINUSSUCKS
Verified customer
My main issue with Zinus came down to the customer service and communication. The follow-up left me feeling that the issue was not being taken seriously enough. Trying to get the issue resolved took too much effort and patience. After this, I would want a much clearer process before buying from Zinus again.
Gui Spiazzi
Verified customer
I was disappointed with the service during this Zinus purchase. I expected clearer answers from Zinus, especially once the order became difficult. The bedroom item did not arrive or perform in the condition I expected. The result made the bedroom item purchase feel more stressful than it needed to be.
TVO
Verified customer
the quality of the bedroom item on my Zinus order did not meet my expectations. The product side of the order was disappointing and changed how I felt about the purchase. After this, I would want a much clearer process before buying from Zinus again.
Josh Thomas
Verified customer
The purchase was what I appreciated most about this Zinus order. The people dealing with the order came across as helpful and professional. For the price, I felt the result was fair and the order delivered what I wanted. I would be happy to use Zinus again based on this order.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
2.1
based on approved reviews
Approved reviews
24
used for rating totals
Complaint signals
17
low rating or issue keywords
Website ordering experience
19 reviewsCustomer service
11 reviewsDelivery
9 reviewsProduct quality
6 reviewsBed / mattress comfort
5 reviewsValue for money
4 reviewsOutdoor furniture durability
1 reviewDelivery is mentioned in 9 reviews for Zinus. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 6 reviews for Zinus. Customers may refer to materials, build quality, comfort, finish or durability.
Customer service is mentioned in 11 reviews for Zinus. Reviews may refer to response times, support quality, email communication or issue resolution.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
24
approved reviews used publicly
Verified customers
23
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
4 days ago
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Zinus is currently unclaimed. Brand representatives can request access to manage profile details and reply to reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read Zinus feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from Zinus, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Zinus currently has 24 approved customer reviews with an average rating of 2.1 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Brands page can help you compare broader customer feedback in this category. You can also review best sofa brands based on customer reviews for a wider market view.
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Global furniture and mattress brand known for beds mattresses sofas and compact furniture.
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Zinus has 24 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Zinus reviews on this Furniture Brand Reviews profile page.
10 approved reviews mention delivery experience. 7 approved reviews mention product quality. 13 approved reviews mention customer service. 4 approved reviews mention value for money. 1 approved review mentions returns or after-sales support.
Yes. Customers can submit a review for Zinus. New reviews are moderated before publishing.
23 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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Global furniture retailer known for affordable flat-pack furniture and home accessories.
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Furniture Brand
global furniture brand offering contemporary furniture for modern homes.
