OL
Oscar Lane
Verified customer
Really impressed overall
The comfort level is excellent and it feels built to last for years. You can immediately tell the materials are much higher quality than cheaper brands.
H
✓ Claimed BusinessFurniture Brand
Hay
Customer reviews, ratings, delivery feedback and buying experiences for Hay.
www.hay.com4.425 reviews
Average rating
4.4out of 5
25 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Hay reviews
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 25 approved reviews
OM
Oscar Morris
Verified customer
Worth the investment
You can immediately tell the materials are much higher quality than cheaper brands. Assembly was straightforward and all the instructions were easy to follow.
HA
Harry Adams
Nice but expensive
You can immediately tell the materials are much higher quality than cheaper brands. The comfort level is excellent and it feels built to last for years.
VG
Victoria Green
Expected a bit more
You can immediately tell the materials are much higher quality than cheaper brands. You can immediately tell the materials are much higher quality than cheaper brands.
GK
Grace King
Beautiful craftsmanship
Assembly was straightforward and all the instructions were easy to follow. The comfort level is excellent and it feels built to last for years.
RB
Ryan Bennett
Verified customer
Very comfortable furniture
The comfort level is excellent and it feels built to last for years. Customer service was polite although replies sometimes took a couple of days.
EG
Emily Green
Verified customer
Customer service could improve
Delivery took slightly longer than expected but the final product was still worth waiting for. Assembly was straightforward and all the instructions were easy to follow.
CB
Chloe Brooks
Verified customer
Beautiful craftsmanship
Assembly was straightforward and all the instructions were easy to follow. The furniture looks stylish overall but there are a few small details that could be improved.
JS
Jack Stone
Verified customer
Stylish modern design
The comfort level is excellent and it feels built to last for years. Customer service was polite although replies sometimes took a couple of days.
VL
Victoria Lewis
Verified customer
Very comfortable furniture
Assembly was straightforward and all the instructions were easy to follow. You can immediately tell the materials are much higher quality than cheaper brands.
Page 1 of 3
Review intelligence
What customers mention about Hay
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
4.4
based on approved reviews
Approved reviews
25
used for rating totals
Complaint signals
0
low rating or issue keywords
Top mentioned topics
Product quality
12 reviews12 positive
Assembly
10 reviews9 positive · 1 mixed
Sofa comfort
8 reviews7 positive · 1 mixed
Customer service
5 reviews4 positive · 1 mixed
Delivery
5 reviews4 positive · 1 mixed
Website ordering experience
5 reviews5 positive
Packaging
4 reviews4 positive
Bed / mattress comfort
2 reviews2 positive
Hay rating breakdown
5-star44%
4-star48%
3-star8%
2-star0%
1-star0%
Hay delivery reviews
Delivery is mentioned in 5 reviews for Hay. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Hay product quality reviews
Product quality is mentioned in 12 reviews for Hay. Customers may refer to materials, build quality, comfort, finish or durability.
Hay customer service reviews
Customer service is mentioned in 5 reviews for Hay. Reviews may refer to response times, support quality, email communication or issue resolution.
Trust and review activity
How Furniture Brand Reviews works for Hay
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
25
approved reviews used publicly
Verified customers
17
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
7 May 2026
latest approved review date
Companies cannot pay to remove reviews
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Only approved reviews affect scores
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Suspicious reviews can be reported
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Hay is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
How to use this Hay review page
This profile is designed to help furniture shoppers read Hay feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
What to compare before ordering
Before buying from Hay, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Current review signal
Hay currently has 25 approved customer reviews with an average rating of 4.4 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
How Furniture Brand Reviews handles feedback
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
Explore related furniture choices
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Brands page can help you compare broader customer feedback in this category. You can also review best furniture brands based on customer reviews for a wider market view.
Share your furniture buying experience
Have you bought from Hay? Share your review to help other furniture buyers compare delivery, product quality and customer service.
Write a review for HayModerated reviews
Reviews are moderated before publishing so shoppers can compare furniture brands using checked customer feedback.
No paid removal
Companies cannot pay Furniture Brand Reviews to remove approved reviews or change customer ratings.
Disclosure rules
Incentivised reviews must be disclosed, and suspicious content can be reported for manual review.
About Hay
Danish design brand offering modern furniture lighting and home accessories.
Is Hay legit?
Furniture Brand Reviews provides customer-submitted reviews and brand information to help shoppers compare furniture companies. Always check the brand's official website, policies, delivery information and recent customer feedback before purchasing.
Write a review for Hay
Share your furniture buying experience to help other shoppers compare delivery, quality and customer service.
Write a reviewShare this review page
FAQ
Is Hay a good furniture brand?
Hay has 25 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
Where can I read Hay reviews?
You can read approved Hay reviews on this Furniture Brand Reviews profile page.
What do customers mention about Hay?
5 approved reviews mention delivery experience. 18 approved reviews mention product quality. 5 approved reviews mention customer service. 10 approved reviews mention value for money. Not enough approved reviews mention returns or after-sales support yet.
Can I write a review for Hay?
Yes. Customers can submit a review for Hay. New reviews are moderated before publishing.
Does Furniture Brand Reviews verify reviews?
17 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
Compare with similar brands
Related furniture categories
Related buying guides
Best Luxury Furniture Brands Based on Customer Reviews
Discover the best luxury furniture brands through customer reviews, covering delivery experiences, product quality, and customer service.
Natuzzi Reviews: Insights from Customer Experiences
Discover what customers are saying about Natuzzi furniture, including delivery experiences, product quality, and customer service insights.
Best Sofa Bed Brands Based on Customer Reviews
Discover the top-rated sofa bed brands with insights from customer reviews, focusing on quality, delivery, and service.
Related furniture brands
R
Rit Concept
Website4.7
Furniture Brand
global furniture brand offering contemporary furniture for modern homes.
1206 reviewsRead reviews
D
DC Concept
Website4.7
Furniture Brand
global furniture brand focused on stylish home furniture and interior pieces.
1071 reviewsRead reviews
N
Natuzzi
Website4.7
Furniture Brand
Italian furniture brand known for leather sofas seating and contemporary living room furniture.
655 reviewsRead reviews
E
Ethan Allen
Website4.9
Furniture Brand
American furniture brand offering classic home furnishings interior design services and decor.
654 reviewsRead reviews
D
Daals
Website3.8
Furniture Brand
worldwide online furniture retailer focused on affordable modern furniture and home decor.
474 reviewsRead reviews
M
Made Goods
Website4.5
Furniture Brand
Furniture and decor brand known for distinctive materials statement pieces and luxury home design.
354 reviewsRead reviews