Furniture Brand Reviews

CB2 vs Online Home Store: Customer Reviews Compared

This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.

Comparison guide

How to read this CB2 vs Online Home Store comparison

This page compares CB2 and Online Home Store using approved customer reviews on Furniture Brand Reviews. It is intended to help shoppers compare current review signals, not to declare one furniture brand universally better than another. The most useful signal is usually the combination of average rating, review count and the written review context behind the numbers.

What this comparison can tell you

The comparison can show how many approved reviews each brand has, how customers rate them, and whether review text commonly mentions delivery, product quality, customer service, returns or complaint-related issues. Across both brands, this comparison currently draws on 41 approved reviews.

What this comparison cannot prove

It cannot prove that every future order will match past reviews, and it should not replace checking product details, delivery terms, return policies and the brand's own website. A brand with fewer reviews may have less reliable patterns, while a brand with many reviews may show a broader range of customer experiences.

Delivery, quality and service signals

18 approved reviews mention delivery for CB2. 3 approved reviews mention delivery for Online Home Store. Product quality and customer service mentions should be read as prompts for deeper review reading, especially for large furniture orders where delays, damage or support response can affect the overall buying experience.

How complaint signals are handled

Complaint signals are counted conservatively from low-rated approved reviews and review text that mentions problems such as damage, delays, refunds, returns or poor service. They are not legal findings and should not be treated as proof that a brand is unsafe or dishonest. Read the full reviews before making a decision.

Summary comparison table

BrandAverage ratingReview count5-star percentage1-star percentageMost mentioned topicsFull profile
CB2
2.0
3511%63%Website ordering experience, Delivery, Customer serviceView reviews
Online Home Store
1.5
60%83%Website ordering experience, Customer service, DeliveryView reviews

Rating comparison

CB2

5-star11%
4-star9%
3-star9%
2-star9%
1-star63%

Online Home Store

5-star0%
4-star17%
3-star0%
2-star0%
1-star83%

What customers mention

Delivery mentions

18 reviews

3 reviews

Product quality mentions

7 reviews

2 reviews

Customer service mentions

13 reviews

3 reviews

Returns/refunds mentions

1 reviews

1 reviews

Complaint signals

27 reviews

6 reviews

Who might compare CB2?

Shoppers may want to read CB2 reviews if they are comparing brands by current approved customer ratings, delivery feedback, product quality comments and after-sales experience.

Read CB2 reviews

Who might compare Online Home Store?

Shoppers may want to read Online Home Store reviews if they need more context on customer service, delivery timing, quality mentions, returns or complaint signals before choosing a furniture brand.

Read Online Home Store reviews

Delivery feedback comparison

Delivery is mentioned in 18 approved reviews for CB2 and 3 approved reviews for Online Home Store. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.

Product quality comparison

Product quality is mentioned in 7 approved reviews for CB2 and 2 approved reviews for Online Home Store. Reviews may refer to materials, comfort, build quality, finish or durability.

Customer service comparison

Customer service is mentioned in 13 approved reviews for CB2 and 3 approved reviews for Online Home Store. Reviews may refer to response times, support quality, email communication or issue resolution.

Complaints comparison

Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.

Latest reviews from both brands

J

Jess

Verified customer

Do not order - still no delivery

After the arrival of the order, I would be careful about ordering from Online Home Store again. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would not rush to place another order with Online Home Store.

DD

dennis danforth

Verified customer

They fall somewhere in the middle

I would describe the purchase from CB2 as average once the delivery side of my sofa order was considered. The timing around the delivery made the order feel less simple than it should have been. The experience left me undecided rather than fully satisfied.

DB

Dot Beers

Verified customer

Heated blanket

My main issue with Online Home Store came down to the service. Customer service did not give me the level of help I expected. The return or refund side left a poor impression. I would advise checking everything carefully before ordering from Online Home Store.

DM

Dena Merdovic

Verified customer

Horrific experience with customer…

My main issue with CB2 came down to the customer service and communication. The follow-up left me feeling that the issue was not being taken seriously enough. The product side of the order was disappointing and changed how I felt about the purchase. A faster and clearer resolution would have changed how I felt about CB2.

LL

Lisa Liang

Verified customer

The worst

the delivery side of my table order made this table order more stressful than it should have been. The delivery process was not handled in a way that gave me confidence in CB2. Trying to get the issue resolved took too much effort and patience. After this, I would want a much clearer process before buying from CB2 again.

L

Lynne

Verified customer

dog coats

I was disappointed with the service during this Online Home Store purchase. The communication made the problem feel harder to resolve than it needed to be. Trying to get the issue resolved took too much effort. The result made the furniture purchase more stressful than it needed to be.

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FAQ

How is the CB2 vs Online Home Store comparison calculated?

This page compares approved customer reviews for CB2 and Online Home Store, including average rating, review count, delivery mentions, product quality mentions, customer service mentions and complaint signals.

Does Furniture Brand Reviews decide whether CB2 or Online Home Store is better?

No. The comparison shows current approved review data and avoids making unsupported claims about which brand is better.

Can I read the full CB2 and Online Home Store reviews?

Yes. Each brand has a full review profile where you can read approved customer reviews and write your own review.

Are pending reviews included in this comparison?

No. Pending, rejected and hidden reviews are not used in comparison scores, review counts or review intelligence.

Continue comparing furniture brands

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