Customer reviews, ratings, delivery feedback and buying experiences for Online Home Store.
onlinehomestore.co.ukBad
Average rating
Bad
6 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-6 of 6 approved reviews
Jess
Verified customer
After the arrival of the order, I would be careful about ordering from Online Home Store again. The timing or tracking did not give me enough confidence in the process. The communication made the problem feel harder to resolve than it needed to be. I would not rush to place another order with Online Home Store.
Dot Beers
Verified customer
My main issue with Online Home Store came down to the service. Customer service did not give me the level of help I expected. The return or refund side left a poor impression. I would advise checking everything carefully before ordering from Online Home Store.
Lynne
Verified customer
I was disappointed with the service during this Online Home Store purchase. The communication made the problem feel harder to resolve than it needed to be. Trying to get the issue resolved took too much effort. The result made the furniture purchase more stressful than it needed to be.
Susan Belle
Verified customer
Looking at this Online Home Store experience, the point about would give this company 0 stars if i was the part that stood out to me. My main issue with Online Home Store came down to the delivery. Delivery caused avoidable frustration and made the order harder to manage. Customer service did not give me the level of help I expected. I would advise checking everything carefully before ordering from Online Home Store.
Georgia B.
Verified customer
The bed I purchased from this store fits well in my guest room and seems sturdy enough. The only annoyance is the mattress slipping a bit on the slats, but overall, I’m satisfied with the quality and finish.
Harvey G.
Verified customer
The wardrobes I purchased arrived damaged with scratched panels and faulty handles. Getting a response from customer service was slow and I'm still waiting on replacements. Would be hesitant to buy from here again.
Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
1.5
based on approved reviews
Approved reviews
6
used for rating totals
Complaint signals
6
low rating or issue keywords
Website ordering experience
4 reviewsCustomer service
3 reviewsDelivery
3 reviewsProduct quality
2 reviewsBed / mattress comfort
1 reviewReturns & refunds
1 reviewDelivery is mentioned in 3 reviews for Online Home Store. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Customer service is mentioned in 3 reviews for Online Home Store. Reviews may refer to response times, support quality, email communication or issue resolution.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
6
approved reviews used publicly
Verified customers
6
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
2 days ago
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
Online Home Store is currently unclaimed. Brand representatives can request access to manage profile details and reply to reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read Online Home Store feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from Online Home Store, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
Online Home Store currently has 6 approved customer reviews with an average rating of 1.5 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best UK Furniture Brands page can help you compare broader customer feedback in this category. You can also review best uk furniture brands based on customer reviews for a wider market view.
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worldwide online furniture retailer with low Trustpilot score.
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Online Home Store has 6 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved Online Home Store reviews on this Furniture Brand Reviews profile page.
3 approved reviews mention delivery experience. 1 approved review mentions product quality. 4 approved reviews mention customer service. Not enough approved reviews mention value for money yet. 2 approved reviews mention returns or after-sales support.
Yes. Customers can submit a review for Online Home Store. New reviews are moderated before publishing.
6 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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Poor
Furniture Store
Since 2007, we have believed that a dream home should not require a designer budget or a 12-week wait. Born in the heart of Essex during the recession, Furniture Outlet is a family-owned business founded on a simple promise: to bring quality furniture and the latest interior trends directly to you at prices that make sense. By partnering with the same world class manufacturers as the big-name brands, we skip the middleman and the luxury markups. Whether you’re furnishing a first flat in London or a family house in Essex, you’ll find in-stock, on-trend pieces ready for immediate delivery to your home.
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