Customer reviews, ratings, delivery feedback and buying experiences for CB2.
www.cb2.comPoor
Average rating
Poor
38 total reviews
Reviews are moderated before publishing. Companies cannot pay to remove reviews.
Approved independent furniture brand reviews from customers.
Top mentions
Showing 1-10 of 38 approved reviews
A S
I was disappointed with the delivery side of my furniture order during this CB2 purchase. The timing and communication around delivery made the whole purchase feel avoidably stressful. Customer service did not give me the level of help I expected when the issue came up. I would not rush to place another order with CB2.
Genbot Dubois
Verified customer
What went wrong for me with CB2 was the overall furniture purchase. Overall, the order became more difficult than it should have been. The result made the furniture purchase feel more stressful than it needed to be.
Nancy Da Costa
Verified customer
The customer support made this table order more stressful than it should have been. The delivery process was not handled in a way that gave me confidence in CB2. The communication made the problem feel harder to resolve than it needed to be. After this, I would want a much clearer process before buying from CB2 again.
dennis danforth
Verified customer
I would describe the purchase from CB2 as average once the delivery side of my sofa order was considered. The timing around the delivery made the order feel less simple than it should have been. The experience left me undecided rather than fully satisfied.
Dena Merdovic
Verified customer
My main issue with CB2 came down to the customer service and communication. The follow-up left me feeling that the issue was not being taken seriously enough. The product side of the order was disappointing and changed how I felt about the purchase. A faster and clearer resolution would have changed how I felt about CB2.
Lisa Liang
Verified customer
the delivery side of my table order made this table order more stressful than it should have been. The delivery process was not handled in a way that gave me confidence in CB2. Trying to get the issue resolved took too much effort and patience. After this, I would want a much clearer process before buying from CB2 again.
Leslie
Verified customer
I was disappointed with the service during this CB2 purchase. I expected clearer answers from CB2, especially once the order became difficult. The furniture did not arrive or perform in the condition I expected. This experience would make me look elsewhere before trying CB2 again.
Christine N.
Verified customer
For my furniture order connected with "Terrible customer service" at CB2, the experience had its own specific details. The communication on my CB2 order did not meet my expectations. The communication made the problem feel harder to resolve than it needed to be. I would not rush to place another order with CB2.
Sasha Layton
Verified customer
The customer support made my order from CB2 feel like a good choice. The delivery process felt organised, and that made the purchase easier to deal with. The support I received was clear enough to make the order feel easy to manage. I finished the order feeling confident about recommending CB2.
Sherry Poley
Verified customer
After the customer service and communication, I would be careful about ordering from CB2 again. Customer service did not give me the level of help I expected when the issue came up. I was not happy with the state of the item when the problem became clear. I would not rush to place another order with CB2.
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Review intelligence
These insights are generated from approved reviews only. Pending, rejected and deleted reviews are not included.
Average rating
1.9
based on approved reviews
Approved reviews
38
used for rating totals
Complaint signals
30
low rating or issue keywords
Website ordering experience
29 reviewsDelivery
20 reviewsCustomer service
15 reviewsSofa comfort
8 reviewsDining table quality
7 reviewsProduct quality
7 reviewsValue for money
4 reviewsAssembly
2 reviewsDelivery is mentioned in 20 reviews for CB2. Customer feedback may include comments about delivery timing, courier experience, tracking, or arrival condition.
Product quality is mentioned in 7 reviews for CB2. Customers may refer to materials, build quality, comfort, finish or durability.
Customer service is mentioned in 15 reviews for CB2. Reviews may refer to response times, support quality, email communication or issue resolution.
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews.
Trust and review activity
This brand profile is built from approved customer reviews. Reviews are moderated before publishing, and only approved reviews affect the public rating, review count, structured data and review intelligence on this page.
Moderated reviews
38
approved reviews used publicly
Verified customers
33
marked verified in the loaded review sample
Business replies
0
public replies shown in the loaded review sample
Latest activity
27 Oct 2026
latest approved review date
Approved reviews are not removed because a company dislikes the rating. Reviews may be moderated when they break platform rules.
Pending, rejected, deleted and hidden reviews are not used for public ratings, JSON-LD, review intelligence or ranking pages.
Shoppers and business users can flag reviews for manual moderation when content appears suspicious, harmful or unrelated.
CB2 is marked as a claimed business and may reply publicly to customer reviews.
Claim profileCustomer review guide
This profile is designed to help furniture shoppers read CB2 feedback in context, rather than relying on a single rating or one isolated customer story. The public score, review count, topic summaries and review list are based on approved reviews on Furniture Brand Reviews. New submissions are checked before publishing, and pending reviews do not affect the public rating, review schema, category rankings or comparison pages.
Before buying from CB2, compare the rating with the number of approved reviews and read several recent comments. For furniture purchases, shoppers often need to consider delivery timing, product condition on arrival, material quality, assembly, returns and how clearly the company responds when something goes wrong. A high score with very few reviews should be treated differently from a score supported by a larger sample.
CB2 currently has 38 approved customer reviews with an average rating of 1.9 out of 5. Use the rating breakdown and individual review cards to understand whether feedback is concentrated around positive experiences, mixed feedback or lower-rated complaints.
Reviews are moderated before publishing to reduce spam and keep the platform useful for furniture buyers. Companies cannot pay to remove approved reviews, and incentivised feedback should be disclosed. If a review looks suspicious or contains private information, it can be reported for manual review.
If you are still comparing options, use related category and ranking pages to check other brands with similar product ranges. The Best Sofa Brands page can help you compare broader customer feedback in this category. You can also review best furniture brands based on customer reviews for a wider market view.
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Modern furniture and decor brand with a focus on urban contemporary interiors.
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CB2 has 38 approved customer reviews on Furniture Brand Reviews with an average rating based on currently published feedback.
You can read approved CB2 reviews on this Furniture Brand Reviews profile page.
20 approved reviews mention delivery experience. 7 approved reviews mention product quality. 15 approved reviews mention customer service. 4 approved reviews mention value for money. 3 approved reviews mention returns or after-sales support.
Yes. Customers can submit a review for CB2. New reviews are moderated before publishing.
33 approved reviews are currently marked as verified. Reviews are moderated before publishing, but Furniture Brand Reviews does not claim every published review is verified.
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