Furniture Outlet
Furniture Store
2.6
883 approved reviews
Furniture Outlet vs Marks and Spencer Home: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
M
Read full Marks and Spencer Home reviews Marks and Spencer Home
Furniture & Homewares
4.0
49 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Furniture Outlet | 2.6 | 883 | 19% | 37% | Value for money, Product quality, Customer service | View reviews |
| Marks and Spencer Home | 4.0 | 49 | 49% | 4% | Product quality, Delivery, Website ordering experience | View reviews |
Rating comparison
Furniture Outlet
5-star19%
4-star18%
3-star6%
2-star20%
1-star37%
Marks and Spencer Home
5-star49%
4-star24%
3-star10%
2-star12%
1-star4%
What customers mention
Delivery mentions
585 reviews
19 reviews
Product quality mentions
601 reviews
33 reviews
Customer service mentions
589 reviews
2 reviews
Returns/refunds mentions
198 reviews
0 reviews
Complaint signals
540 reviews
8 reviews
Delivery feedback comparison
Delivery is mentioned in 585 approved reviews for Furniture Outlet and 19 approved reviews for Marks and Spencer Home. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 601 approved reviews for Furniture Outlet and 33 approved reviews for Marks and Spencer Home. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 589 approved reviews for Furniture Outlet and 2 approved reviews for Marks and Spencer Home. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
AJ
Amelia Jones
Great selection of premium looking beds at clearance prices
The sofa is exceptionally comfortable and the fabric feels thick and expensive to the touch. We have already received so many lovely compliments from guests about our new dining room set. It looks like a high-end luxury piece from a designer boutique but at a fraction of the cost. Assembly was a breeze and all the tools and screws were clearly labeled in separate small bags. I was amazed by the selection at the warehouse and the staff were incredibly helpful without being pushy. Highly recommended.
OJ
Oliver Jones
Verified
Absolutely stunning
I am so happy with my purchase from Marks and Spencer Home. The quality is exceptional and it looks even better in person than it did online.
DK
Daniel Knight
Wrong item sent twice and now they expect me to pay for return shipping
After only a month of light use, one of the main support legs under the bed frame snapped completely. The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. It took over four hours to try and assemble a simple chest of drawers due to missing hardware screws. I tried calling customer services multiple times but it just goes straight to an automated voicemail. Just beware of this before buying.
RP
Robert Palmer
Damaged dining table left on my driveway without any notice
The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. After only a month of light use, one of the main support legs under the bed frame snapped completely. They refuse to process my refund unless I pack this massive heavy item up and drop it off myself. I tried calling customer services multiple times but it just goes straight to an automated voicemail.
NJ
Noah Johnson
Verified
Not as durable as expected
It looked great in the photos, but after just a few months of use, the fabric is already showing wear. Disappointed given the brand reputation.
LC
Lily Crawford
Verified
Extremely disappointed with the poor build quality of this sofa
When we opened the packaging, the main glass panel of the coffee table was completely shattered. They refuse to process my refund unless I pack this massive heavy item up and drop it off myself. The fabric on the dining chairs is already fraying at the seams and looks awful after two weeks. The quality feels incredibly cheap, like flimsy cardboard rather than sturdy wood structure. Save your money and go somewhere else where they actually value their customers' satisfaction. Extremely pleased!
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