Furniture Outlet
Furniture Store
2.6
883 approved reviews
Furniture Outlet vs Urban Outfitters Home: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Urban Outfitters Home
Furniture & Homewares
4.9
843 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Furniture Outlet | 2.6 | 883 | 19% | 37% | Value for money, Product quality, Customer service | View reviews |
| Urban Outfitters Home | 4.9 | 843 | 96% | 2% | Website ordering experience, Product quality, Delivery | View reviews |
Rating comparison
Furniture Outlet
5-star19%
4-star18%
3-star6%
2-star20%
1-star37%
Urban Outfitters Home
5-star96%
4-star0%
3-star0%
2-star2%
1-star2%
What customers mention
Delivery mentions
585 reviews
366 reviews
Product quality mentions
601 reviews
433 reviews
Customer service mentions
589 reviews
152 reviews
Returns/refunds mentions
198 reviews
106 reviews
Complaint signals
540 reviews
97 reviews
Delivery feedback comparison
Delivery is mentioned in 585 approved reviews for Furniture Outlet and 366 approved reviews for Urban Outfitters Home. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 601 approved reviews for Furniture Outlet and 433 approved reviews for Urban Outfitters Home. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 589 approved reviews for Furniture Outlet and 152 approved reviews for Urban Outfitters Home. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
GW
Grace Walker
Verified
Beautiful addition to the room
This was my first purchase from their home collection and went with the wooden coffee table. The packaging was surprisingly secure and everything arrived without damage. Friends visiting the house kept asking where it was from.
AJ
Amelia Jones
Great selection of premium looking beds at clearance prices
The sofa is exceptionally comfortable and the fabric feels thick and expensive to the touch. We have already received so many lovely compliments from guests about our new dining room set. It looks like a high-end luxury piece from a designer boutique but at a fraction of the cost. Assembly was a breeze and all the tools and screws were clearly labeled in separate small bags. I was amazed by the selection at the warehouse and the staff were incredibly helpful without being pushy. Highly recommended.
DK
Daniel Knight
Wrong item sent twice and now they expect me to pay for return shipping
After only a month of light use, one of the main support legs under the bed frame snapped completely. The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. It took over four hours to try and assemble a simple chest of drawers due to missing hardware screws. I tried calling customer services multiple times but it just goes straight to an automated voicemail. Just beware of this before buying.
RP
Robert Palmer
Damaged dining table left on my driveway without any notice
The pre-drilled holes for the hinges did not align at all, meaning the wardrobe doors are totally crooked. After only a month of light use, one of the main support legs under the bed frame snapped completely. They refuse to process my refund unless I pack this massive heavy item up and drop it off myself. I tried calling customer services multiple times but it just goes straight to an automated voicemail.
LC
Lucy Clarke
Verified
Really happy with this purchase
We recently moved house and needed new furniture and went with the dining chair set. Assembly was easier than expected and all the screws were included properly. The packaging was surprisingly secure and everything arrived without damage. Customer service replied quickly when I asked a question about measurements before ordering.
NM
Nathan Mitchell
Verified
Looks even better in person
I originally wasn’t sure whether to order from Urban Outfitters Home and went with the TV unit. Delivery updates were clear the whole way through. The packaging was surprisingly secure and everything arrived without damage. The photos online were accurate which honestly isn’t always the case with furniture websites.
Related comparisons
Explore related review pages
Best Luxury Furniture BrandsBest Cheap Furniture BrandsBest UK Furniture BrandsBest Sofa Bed BrandsBest UK Furniture Brands Based on Customer ReviewsBest Furniture Brands Based on Customer ReviewsLowest Rated Furniture Brands Based on Current Approved ReviewsBest Bedroom Furniture Brands Based on Customer Reviews
Related buying guides
Wayfair vs Dunelm: Furniture Reviews Compared
A neutral comparison guide for reading Wayfair and Dunelm furniture reviews, including delivery, product range, quality and service themes.
Best Furniture Brands Based on Customer Reviews
A practical guide to comparing furniture brands using customer reviews, average ratings, delivery feedback, product quality and after-sales service.
Furniture Brand Complaints: What Buyers Should Check Before Ordering
Learn how to read furniture complaints carefully and what to check before ordering furniture online.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.