Tom Dixon
Furniture & Lighting Brand
4.7
653 approved reviews
Tom Dixon vs Ferm Living: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
F
Read full Ferm Living reviews Ferm Living
Furniture & Homewares
3.3
22 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Tom Dixon | 4.7 | 653 | 78% | 1% | Product quality, Delivery, Value for money | View reviews |
| Ferm Living | 3.3 | 22 | 23% | 9% | Product quality, Delivery, Customer service | View reviews |
Rating comparison
Tom Dixon
5-star78%
4-star14%
3-star6%
2-star1%
1-star1%
Ferm Living
5-star23%
4-star27%
3-star18%
2-star23%
1-star9%
What customers mention
Delivery mentions
288 reviews
9 reviews
Product quality mentions
360 reviews
10 reviews
Customer service mentions
111 reviews
8 reviews
Returns/refunds mentions
50 reviews
0 reviews
Complaint signals
11 reviews
7 reviews
Delivery feedback comparison
Delivery is mentioned in 288 approved reviews for Tom Dixon and 9 approved reviews for Ferm Living. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 360 approved reviews for Tom Dixon and 10 approved reviews for Ferm Living. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 111 approved reviews for Tom Dixon and 8 approved reviews for Ferm Living. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
HB
Harry Brooks
Verified
Nice modern design
Customer service was polite although replies sometimes took longer than expected. You can really feel the difference in quality compared to cheaper furniture brands.
LC
Lucy Carter
Verified
Would definitely recommend
This was my first purchase from Tom Dixon and decided to purchase the bar stool. Several visitors have already complimented the piece. Several visitors have already complimented the piece. Customer service was responsive whenever I asked for updates regarding shipping.
VG
Victoria Gray
Verified
Very happy overall
You can really feel the difference in quality compared to cheaper furniture brands. The product looks good but the comfort level is only average after long use.
JG
Jack Green
Verified
Looks better in person
Assembly was easier than I expected and all the parts were included. The product looks good but the comfort level is only average after long use.
MG
Mia Gray
Verified
Nice modern design
Delivery arrived on time and the packaging was surprisingly secure. Delivery tracking updates were inconsistent which became slightly frustrating.
LT
Leo Turner
Verified
Very happy overall
Delivery tracking updates were inconsistent which became slightly frustrating. Delivery tracking updates were inconsistent which became slightly frustrating.
Related comparisons
Explore related review pages
Related buying guides
Wayfair vs Dunelm: Furniture Reviews Compared
A neutral comparison guide for reading Wayfair and Dunelm furniture reviews, including delivery, product range, quality and service themes.
Furniture Delivery Reviews: What Customers Commonly Mention
A guide to the delivery issues and positive experiences customers commonly mention in furniture reviews.
Best Furniture Brands Based on Customer Reviews
A practical guide to comparing furniture brands using customer reviews, average ratings, delivery feedback, product quality and after-sales service.
Continue comparing furniture brands
Read the full review profiles, write your own review or browse all furniture companies.