Tom Dixon
Furniture & Lighting Brand
4.7
653 approved reviews
Tom Dixon vs Urban Outfitters Home: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Urban Outfitters Home
Furniture & Homewares
4.9
843 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Tom Dixon | 4.7 | 653 | 78% | 1% | Product quality, Delivery, Value for money | View reviews |
| Urban Outfitters Home | 4.9 | 843 | 96% | 2% | Website ordering experience, Product quality, Delivery | View reviews |
Rating comparison
Tom Dixon
5-star78%
4-star14%
3-star6%
2-star1%
1-star1%
Urban Outfitters Home
5-star96%
4-star0%
3-star0%
2-star2%
1-star2%
What customers mention
Delivery mentions
288 reviews
366 reviews
Product quality mentions
360 reviews
433 reviews
Customer service mentions
111 reviews
152 reviews
Returns/refunds mentions
50 reviews
106 reviews
Complaint signals
11 reviews
97 reviews
Delivery feedback comparison
Delivery is mentioned in 288 approved reviews for Tom Dixon and 366 approved reviews for Urban Outfitters Home. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 360 approved reviews for Tom Dixon and 433 approved reviews for Urban Outfitters Home. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 111 approved reviews for Tom Dixon and 152 approved reviews for Urban Outfitters Home. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
GW
Grace Walker
Verified
Beautiful addition to the room
This was my first purchase from their home collection and went with the wooden coffee table. The packaging was surprisingly secure and everything arrived without damage. Friends visiting the house kept asking where it was from.
LC
Lucy Carter
Verified
Would definitely recommend
This was my first purchase from Tom Dixon and decided to purchase the bar stool. Several visitors have already complimented the piece. Several visitors have already complimented the piece. Customer service was responsive whenever I asked for updates regarding shipping.
RT
Ryan Turner
Verified
Exactly the statement piece we wanted
This was my first purchase from Tom Dixon and decided to purchase the wall light. Delivery arrived well packaged with no visible damage. The lighting completely transformed the atmosphere of the room. What impressed me most was how distinctive the design felt compared to mainstream furniture brands.
LC
Lucy Clarke
Verified
Really happy with this purchase
We recently moved house and needed new furniture and went with the dining chair set. Assembly was easier than expected and all the screws were included properly. The packaging was surprisingly secure and everything arrived without damage. Customer service replied quickly when I asked a question about measurements before ordering.
DB
Daniel Bennett
Verified
Would definitely recommend
I originally found this product through Instagram and decided to purchase the leather armchair. The design feels modern without looking overly trendy. Several visitors have already complimented the piece. Even after months of use, it still looks as impressive as the day it arrived.
NM
Nathan Mitchell
Verified
Looks even better in person
I originally wasn’t sure whether to order from Urban Outfitters Home and went with the TV unit. Delivery updates were clear the whole way through. The packaging was surprisingly secure and everything arrived without damage. The photos online were accurate which honestly isn’t always the case with furniture websites.
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