Tom Dixon
Furniture & Lighting Brand
4.7
653 approved reviews
Tom Dixon vs Homary UK: Customer Reviews Compared
This comparison is based on approved customer reviews on Furniture Brand Reviews. It compares ratings, review count, delivery feedback, product quality, customer service, returns and complaint signals without favouring either brand.
Homary UK
Furniture & Homewares
2.6
646 approved reviews
Summary comparison table
| Brand | Average rating | Review count | 5-star percentage | 1-star percentage | Most mentioned topics | Full profile |
|---|---|---|---|---|---|---|
| Tom Dixon | 4.7 | 653 | 78% | 1% | Product quality, Delivery, Value for money | View reviews |
| Homary UK | 2.6 | 646 | 13% | 21% | Product quality, Delivery, Value for money | View reviews |
Rating comparison
Tom Dixon
5-star78%
4-star14%
3-star6%
2-star1%
1-star1%
Homary UK
5-star13%
4-star13%
3-star16%
2-star37%
1-star21%
What customers mention
Delivery mentions
288 reviews
393 reviews
Product quality mentions
360 reviews
481 reviews
Customer service mentions
111 reviews
178 reviews
Returns/refunds mentions
50 reviews
116 reviews
Complaint signals
11 reviews
372 reviews
Delivery feedback comparison
Delivery is mentioned in 288 approved reviews for Tom Dixon and 393 approved reviews for Homary UK. Reviews may refer to courier experience, delivery timing, tracking or arrival condition.
Product quality comparison
Product quality is mentioned in 360 approved reviews for Tom Dixon and 481 approved reviews for Homary UK. Reviews may refer to materials, comfort, build quality, finish or durability.
Customer service comparison
Customer service is mentioned in 111 approved reviews for Tom Dixon and 178 approved reviews for Homary UK. Reviews may refer to response times, support quality, email communication or issue resolution.
Complaints comparison
Some approved reviews mention issues such as delivery delays, product condition, returns or customer service. This section is based only on published customer reviews on Furniture Brand Reviews and does not make claims beyond the visible review data.
Latest reviews from both brands
JM
Julie Murphy
Verified
Ordered a product which never arrived.
Ordered a product which never arrived. Tracking said In Transit and at customs. That went on for a month and it never left China. Customer Services did respond and encouraged me to be patient but after a few more weeks of no change, I requested a refund which was processed quickly but still waiting for it to arrive in my account.. let's see. Although the cancellation process appears easy enough, that isn't the point. I wanted what I'd ordered, not a refund, however I didn't realise it was a Chinese company as it doesn't give that impression. I now doubt that the product would have looked anything like the photo and it's probably the home equivalent of Shein and Temu which are just tat.
LC
Lucy Carter
Verified
Would definitely recommend
This was my first purchase from Tom Dixon and decided to purchase the bar stool. Several visitors have already complimented the piece. Several visitors have already complimented the piece. Customer service was responsive whenever I asked for updates regarding shipping.
ET
Emma Thompson
Verified
Avoid at all costs - quality is nowhere near what the pictures show
The pre-drilled holes didn't line up at all, had to drill my own. The shipping took forever, almost two months to arrive in London. It looked so much better in the professional photos online. Just keep this in mind.
JD
Jack D.
Not worth the price tag, arrived with scratches all over the metal frame
It looked so much better in the professional photos online. After assembling it, I realized the drawers don't even close flush. I've been waiting for a refund for 3 weeks now and nothing. I would never order from this site again, a total nightmare. Glad I bought it.
HB
Harry B.
Verified
Highly recommend this brand for anyone looking for unique modern furniture
The customer support team was very responsive when I asked for tracking. I was nervous about ordering online, but the packaging was bulletproof. Absolutely stunning! This is now the centerpiece of my living room. Fast delivery to Manchester, arrived well within the estimated time. Glad I bought it.
RT
Ryan Turner
Verified
Exactly the statement piece we wanted
This was my first purchase from Tom Dixon and decided to purchase the wall light. Delivery arrived well packaged with no visible damage. The lighting completely transformed the atmosphere of the room. What impressed me most was how distinctive the design felt compared to mainstream furniture brands.
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